Music School Studio Coordinator

School of Rock; Montclair (NJ); On-site; USD 30,000 - 40,000; Part time

Benefits offered by this job

401(k)

Paid time off

Training & development

Job summary

School of Rock in Montclair is seeking a Front Desk Coordinator to oversee daily operations and provide exceptional customer service. The role includes managing scheduling and communication, ensuring a safe and welcoming environment for students, and assisting with marketing.

The ideal candidate will have 2+ years of customer service experience and a passion for working with children. Join our vibrant community dedicated to music education and growth!

Qualifications

• 2+ years working in a Front Desk, Reception, and/or Customer Service role.
• Excellent customer service and relationship skills.
• Experience and interest in working with children.

Responsibilities

• Support daily operations including opening/closing the school and monitoring attendance.
• Handle scheduling and manage phone/email communication.
• Provide top-quality customer service to students and parents.

Skills

Customer Service Experience

Communication Skills

Project Management

Problem Solving

Tools

Google Workspace

CRM Software

Canva

Job description

Benefits

• 401(k)
• Paid time off
• Training & development

School of Rock is a growing, passionate community dedicated to enriching lives through performance-based music education. We put on shows to teach music!

Role and Responsibilities

• Support daily operations as needed, including opening and closing the school, monitoring attendance and punctuality, and ensuring a clean, professional school environment
• Handle complex scheduling, and manage phone and email communication for a busy music school, using a variety of software platforms on a daily basis including scheduling software, Google Workspace, CRM, and Canva
• Create a positive, inclusive environment by delivering top-quality customer service—greeting students and parents, answering questions, and resolving concerns
• Ensure a safe experience for students by overseeing adherence to the School of Rock Code of Conduct and safety policies
• Understand and pitch the music program to prospective families, lead school tours, and enroll new students to support school growth
• Assist in the marketing of School of Rock by promoting our events and maintaining our active social media presence, including contributing to content creation
• Provide support to the General Manager by assisting with special projects and handling a variety of administrative responsibilities as required

Availability

Select weekdays from 2 PM to 9 PM, and one weekend shift from 10 AM to 6 PM.

Skill Requirements

• 2+ years working Front Desk, Reception, and/or Customer Service role
• Excellent customer service and relationship skills – welcoming, outgoing demeanor essential
• Experience and interest in working with children
• Skilled at juggling multiple projects, setting priorities, being a self-starter, and problem-solving
• Ability to be adaptable and flexible under pressure
• Excellent communication skills, both verbal and written
• Good team player who collaborates
• Brings a positive energy and personality to the workplace every day
• Possess a polished demeanor and conducts themselves with a high level of professionalism and integrity
• Knowledge of music and/or the music industry is preferred