Visitor Assistant

Career Opportunities; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Paid vacation and sick leave

Life and AD&D insurance

Employee Assistance Program

Flexible work environment

Job summary

LAUKOA seeks Visitor Assistants for two full-time, on-site positions in New London, CT. You will support artifact protection, visitor safety, and informal education while delivering excellent customer service.

Responsibilities include guiding visitors, reporting issues, and assisting with gallery programs. The role requires a high school diploma and customer-facing experience; familiarity with Coast Guard history is a plus.

Qualifications

• High school diploma or equivalent required; Associate or Bachelor degree preferred.
• One or more years in tourism, hospitality, retail, museums, or customer-facing environment.
• Ability to stand and walk for a 4–8 hour gallery shift.
• Ability to learn and communicate approved historical narratives and exhibit highlights.

Responsibilities

• Maintain a professional presence in galleries to protect artifacts.
• Report exhibit issues, spills, environmental concerns, and safety hazards.
• Manage visitor flow to prevent overcrowding in sensitive spaces.
• Provide wayfinding, answer questions, and lead informal discussions about exhibits.
• Assist volunteer and education teams with gallery programs and activities.
• Support openings/closings and assist during emergencies or evacuations.

Skills

Customer service

Public interaction

Communication

Education

High school diploma or equivalent

Associate or Bachelor degree preferred

Job description

Visitor Assistant Openings 2 full time positions Location New London Connecticut on site Position Summary Visitor Assistants provide a visible gallery presence that supports artifact protection visitor safety informal education and excellent customer service They observe report assist and direct visitors through established procedures; they do not perform law enforcement or independent security functions

Essential Responsibilities

• Maintain a professional physical presence in assigned galleries to help protect artifacts from accidental or intentional harm
• Report exhibit malfunctions spills damage environmental concerns visitor complaints security concerns and safety hazards through established procedures
• Manage visitor flow and gallery capacity to help prevent overcrowding in sensitive spaces
• Provide wayfinding answer visitor questions and lead brief informal discussions about approved exhibit highlights Coast Guard history and museum missions
• Assist volunteer and education teams with gallery based programs scavenger hunts and visitor activities
• Perform opening and closing sweeps and support the public during emergencies or building evacuations in accordance with approved procedures

Minimum Qualifications

• High school diploma or equivalent; Associate or Bachelor degree preferred
• One or more years in tourism hospitality retail museums visitor services or another customer facing environment
• Ability to stand and walk for a four to eight hour gallery shift
• Ability to learn and communicate approved historical narratives exhibit highlights Coast Guard missions gallery rules and accessibility information

Preferred Qualifications

• Museum cultural institution visitor center or public attraction experience
• Knowledge of Coast Guard history or maritime operations
• Experience with de escalation accessibility support crowd management incident reporting or emergency evacuation procedures

LAUKOA is an Equal OpportunityAffirmative ActionVEVRAA federal contractor All qualified applicants will receive consideration for employment without regard to race color religion gender national origin disability status protected veteran status or any other characteristic protected by law

Benefits

• medical dental and vision insurance
• 401k program with employer match
• paid vacation and sick leave
• employer paid basic life and AD&D insurance
• Employee Assistance Program
• flexible work environment
• critical illness coverage
• accident insurance
• identity theft coverage
• pet insurance and more

This Position is Contingent Upon Award LAUKOA gives preference to internal candidates If no internal candidate meets our qualifications external candidates will be given consideration