Museum Visitor Experience Specialist

DHRM; Lexington (VA); On-site; USD 18,000 - 23,000; Part time

Job summary

Virginia Military Institute is seeking a part-time Visitor Services Assistant for the VMI Museum System. The role involves greeting visitors, selling merchandise and tour tickets, and providing basic orientation with a strong emphasis on customer service.

Candidates should present a neat appearance, reliability, and basic computer/POS skills. Prior museum or retail experience is a plus, and work hours include weekdays, weekends, and some holidays on a rotating schedule.

Qualifications

• Neat, businesslike appearance.
• Alertness and sensitivity to the needs and interests of visitors and store customers.
• Promptness, reliability, and sound judgment.
• Ability to follow procedures and enforce policies.
• Basic computer and POS knowledge.
• Basic money handling and counting skills.
• Retail sales or museum experience a plus but not required.

Responsibilities

• Greet and orient visitors in the museum and store.
• Restock and maintain merchandise and handle receipts.
• Assist with opening/closing, cash reports, and visitor counting.
• Provide basic orientation and customer service to visitors.
• Other duties as directed by the Assistant Museum Store Manager.

Skills

Customer service

Retail experience

Cash handling

POS systems

Attention to detail

Reliability

Professional appearance

Job description

Virginia Military Institute is seeking a part-time Visitor Services Assistant for the VMI Museum System. The role involves greeting visitors, selling merchandise and tour tickets, and providing basic orientation with a strong emphasis on customer service.

Candidates should present a neat appearance, reliability, and basic computer/POS skills. Prior museum or retail experience is a plus, and work hours include weekdays, weekends, and some holidays on a rotating schedule.