Visitor Services Assistant - VMI Museum System

DHRM; Lexington (VA); On-site; USD 18,000 - 23,000; Part time

Job summary

Virginia Military Institute is seeking a part-time Visitor Services Assistant for the VMI Museum System. The role involves greeting visitors, selling merchandise and tour tickets, and providing basic orientation with a strong emphasis on customer service.

Candidates should present a neat appearance, reliability, and basic computer/POS skills. Prior museum or retail experience is a plus, and work hours include weekdays, weekends, and some holidays on a rotating schedule.

Qualifications

• Neat, businesslike appearance.
• Alertness and sensitivity to the needs and interests of visitors and store customers.
• Promptness, reliability, and sound judgment.
• Ability to follow procedures and enforce policies.
• Basic computer and POS knowledge.
• Basic money handling and counting skills.
• Retail sales or museum experience a plus but not required.

Responsibilities

• Greet and orient visitors in the museum and store.
• Restock and maintain merchandise and handle receipts.
• Assist with opening/closing, cash reports, and visitor counting.
• Provide basic orientation and customer service to visitors.
• Other duties as directed by the Assistant Museum Store Manager.

Skills

Customer service

Retail experience

Cash handling

POS systems

Attention to detail

Reliability

Professional appearance

Job description

Title: Visitor Services Assistant - VMI Museum System

State Role Title: Admin & Office Specialist III

Hiring Range: $15.00

Pay Band: UG

Agency: Virginia Military Institute

Location: Virginia Military Institute

Agency Website: www.vmi.edu

Recruitment Type: General Public - G

Job Duties

Virginia Military Institute is accepting applications for a part-time Visitor Services Assistant for the VMI Museum System. We are looking for multiple candidates with strong customer service skills with an open and flexible availability to work weekdays and weekends, including most holidays on a rotating schedule. Work hours may vary each week depending on the needs of the VMI Museum System.

• Work in the VMI Museum and Jackson House Museum greeting/orienting visitors, selling merchandise and tour tickets.
• Restock and maintain merchandise as needed, including receiving merchandise and maintaining storage of merchandise.
• Assist in routine museum operations, including opening/closing, end of day cash reports, answering telephone, cleaning displays, recording visitation counts.
• Provide basic orientation and customer service for visitors.
• Other duties as directed by the Assistant Museum Store Manager.

Minimum Qualifications

• Neat, businesslike appearance.
• Alertness, sensitivity to the needs and interests of museum visitors and store customers.
• Promptness, reliability, maturity, and sound judgment.
• Ability to follow routine procedures and to enforce policies.
• Basic knowledge of computer and POS.
• Basic knowledge of handling and counting money
• Retail sales, customer service and or museum experience a plus but not required.

Additional Considerations

Please include a resume, cover letter, and contact information for 3 professional references.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Contact Information

Name: Tamara Wade

Phone: [phone]

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.