Museum Visitor Experience Specialist

Duke Clinical Research Institute; Durham (NC); On-site; USD 28,000 - 33,000; Full time

Job summary

Duke University, Nasher Museum of Art, in Durham, NC, seeks a Visitor Services Representative to welcome guests, share information about exhibitions and programs, and ensure a welcoming, barrier-free experience. The role supports accessibility needs, assists with mobility and transportation, and upholds exceptional customer service across events and daily operations.

The position requires evenings and weekends, a high school education or higher, and a valid driver's license.

Qualifications

• Knowledge of basic grammar and mathematical principles for routine clerical duties.
• A current driver's license is required and must pass an MVR check.
• One year of customer service experience is preferred.

Responsibilities

• Welcome and engage museum visitors with enthusiasm, professionalism, and knowledge of exhibitions, programs, and events.
• Provide information about museum offerings, policies, and visitor services.
• Create a positive and inclusive environment for guests of all backgrounds and abilities.
• Assist visitors with accessibility accommodations and mobility needs, including transportation support using the museum golf cart.
• Respond to phone inquiries, assist walk-in groups, coordinate visitor requests, and communicate VIP visits to museum leadership.
• Represent the museum with professionalism, hospitality, and a commitment to excellent customer service.
• Execute daily opening and closing procedures to ensure a welcoming and well-prepared museum environment.
• Accurately track visitor attendance and admissions using AudienceView and other museum systems.
• Collect visitor feedback and support continuous improvement efforts.
• Remain informed about exhibitions, events, tours, and operational updates to provide accurate visitor information.
• Maintain an organized, professional visitor services area and support efficient daily operations.
• Promote museum tours, exhibitions, educational programs, memberships, and community initiatives.
• Participate in ongoing training and development activities.
• Collaborate with Education, Development, Marketing, Community Engagement, and Visitor Services teams to enhance the visitor experience.
• Support guided tours and educational experiences for individuals and groups when needed.
• Contribute to a collaborative team environment focused on service, learning, and community impact.

Skills

Evenings/weekends availability

Interpersonal skills

Customer service

Accessibility awareness

Microsoft Office

AudienceView

Data entry

Bilingual (Spanish/Mandarin) a plus

Education

High school diploma or equivalent

Valid driver's license

Tools

Microsoft Office

AudienceView

Job description

Duke University, Nasher Museum of Art, in Durham, NC, seeks a Visitor Services Representative to welcome guests, share information about exhibitions and programs, and ensure a welcoming, barrier-free experience. The role supports accessibility needs, assists with mobility and transportation, and upholds exceptional customer service across events and daily operations.

The position requires evenings and weekends, a high school education or higher, and a valid driver's license.