CUSTOMER SUPPORT REPRESENTATIVE

Duke Careers; Durham (NC); On-site; USD 28,000 - 34,000; Full time

Job summary

Duke University in Durham, NC is seeking a Customer Support Representative to support office equipment services and customer operations across campus. The role involves handling equipment, demonstrations, and inventory management in a collaborative university setting.

The ideal candidate has around 2 years of customer service or office support experience, strong communication skills, and a basic understanding of clerical and accounting principles.

Qualifications

• High school diploma or equivalent is required.
• Approximately 2 years of experience in customer service or office support.
• Strong communication and customer service skills are essential.
• Basic knowledge of clerical and accounting principles.

Responsibilities

• Provide customer support for office products, reprographics services, and equipment.
• Perform routine maintenance and coordinate equipment repairs with vendors.
• Conduct market research and assist with customer outreach and presentations.
• Visit equipment locations regularly to track usage, restock supplies, and assist users.
• Train customers on proper use of equipment and provide demonstrations.
• Maintain and monitor supply inventory for equipment and services.
• Prepare reports on equipment usage, service activity, and customer needs.
• Assist with equipment setup, delivery, and basic accounting processes.

Skills

Customer service

Office support

Equipment maintenance

Education

High school diploma or equivalent

Job description

Customer Support Representative

Duke University | Durham, NC

Be You. Be Bold. Choose Duke.

At Duke University, we are driven by a shared commitment to excellence, innovation, and service. Join a collaborative environment where your contributions support essential campus operations and enhance the customer experience across the university.

What You’ll Do

As a Customer Support Representative, you will support office equipment services and customer operations across campus. Key responsibilities include:

• Provide customer support for office products, reprographics services, and equipment
• Perform routine maintenance and coordinate equipment repairs with vendors
• Conduct market research and assist with customer outreach and presentations
• Visit equipment locations regularly to track usage, restock supplies, and assist users
• Train customers on proper use of equipment and provide demonstrations
• Maintain and monitor supply inventory for equipment and services
• Prepare reports on equipment usage, service activity, and customer needs
• Assist with equipment setup, delivery, and basic accounting processes

What You Bring

• High school diploma or equivalent
• ~2 years of experience in customer service, office support, or equipment maintenance
• Strong communication and customer service skills
• Basic knowledge of clerical and accounting principles
• Ability to manage multiple tasks and work independently

What You’ll Love About Duke

• A collaborative and inclusive campus environment
• Opportunities to grow and develop your career
• A culture that values innovation, service, and belonging

Commitment to Diversity & Inclusion

Duke University is an Equal Opportunity Employer committed to providing employment opportunity without regard to age, color, disability, gender, gender identity or expression, genetic information, national origin, race, religion (including pregnancy-related conditions), sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging—where all voices are heard and valued.

Additional Information

Some roles may require specific physical or mental capabilities. Reasonable accommodations will be provided upon request.

Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $20.00 to USD $25.01. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/

Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy- related conditions), sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: [e-mail]; phone: [phone]).

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.