Visitor Services Representative

Duke Clinical Research Institute; Durham (NC); On-site; USD 28,000 - 33,000; Full time

Job summary

Duke University, Nasher Museum of Art, in Durham, NC, seeks a Visitor Services Representative to welcome guests, share information about exhibitions and programs, and ensure a welcoming, barrier-free experience. The role supports accessibility needs, assists with mobility and transportation, and upholds exceptional customer service across events and daily operations.

The position requires evenings and weekends, a high school education or higher, and a valid driver's license.

Qualifications

• Knowledge of basic grammar and mathematical principles for routine clerical duties.
• A current driver's license is required and must pass an MVR check.
• One year of customer service experience is preferred.

Responsibilities

• Welcome and engage museum visitors with enthusiasm, professionalism, and knowledge of exhibitions, programs, and events.
• Provide information about museum offerings, policies, and visitor services.
• Create a positive and inclusive environment for guests of all backgrounds and abilities.
• Assist visitors with accessibility accommodations and mobility needs, including transportation support using the museum golf cart.
• Respond to phone inquiries, assist walk-in groups, coordinate visitor requests, and communicate VIP visits to museum leadership.
• Represent the museum with professionalism, hospitality, and a commitment to excellent customer service.
• Execute daily opening and closing procedures to ensure a welcoming and well-prepared museum environment.
• Accurately track visitor attendance and admissions using AudienceView and other museum systems.
• Collect visitor feedback and support continuous improvement efforts.
• Remain informed about exhibitions, events, tours, and operational updates to provide accurate visitor information.
• Maintain an organized, professional visitor services area and support efficient daily operations.
• Promote museum tours, exhibitions, educational programs, memberships, and community initiatives.
• Participate in ongoing training and development activities.
• Collaborate with Education, Development, Marketing, Community Engagement, and Visitor Services teams to enhance the visitor experience.
• Support guided tours and educational experiences for individuals and groups when needed.
• Contribute to a collaborative team environment focused on service, learning, and community impact.

Skills

Evenings/weekends availability

Interpersonal skills

Customer service

Accessibility awareness

Microsoft Office

AudienceView

Data entry

Bilingual (Spanish/Mandarin) a plus

Education

High school diploma or equivalent

Valid driver's license

Tools

Microsoft Office

AudienceView

Job description

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Be You.

At Duke, we celebrate individuality, curiosity, and the unique experiences each person brings to our community. As a Visitor Services Representative at the Nasher Museum of Art, you'll play a vital role in creating meaningful connections between visitors, art, and culture while serving as a welcoming ambassador for one of the nation's leading university art museums.

The Nasher Museum is known for its internationally recognized exhibitions, diverse collections, and commitment to accessibility, education, and community engagement. In this role, you'll work alongside museum professionals, educators, and event teams to ensure every guest enjoys an exceptional and inclusive experience.

Whether greeting first-time visitors, assisting community members, supporting educational programs, or helping facilitate special events, your contributions will help bring art to life for audiences from around the world.

Be Bold.

As the face of the Nasher Museum, you'll have the opportunity to create memorable experiences, foster community engagement, and support the day-to-day operations that make the museum welcoming, accessible, and inspiring.

What You'll Do

Deliver an Exceptional Visitor Experience

• Welcome and engage museum visitors with enthusiasm, professionalism, and knowledge of exhibitions, programs, and events.
• Serve as a trusted resource by providing information about museum offerings, policies, and visitor services.
• Create a positive and inclusive environment for guests of all backgrounds and abilities.
• Assist visitors with accessibility accommodations and mobility needs, including transportation support using the museum golf cart.
• Respond to phone inquiries, assist walk-in groups, coordinate visitor requests, and communicate VIP visits to museum leadership.
• Represent the museum with professionalism, hospitality, and a commitment to excellent customer service.

Support Front-of-House Operations

• Execute daily opening and closing procedures to ensure a welcoming and well-prepared museum environment.
• Accurately track visitor attendance and admissions using AudienceView and other museum systems.
• Collect visitor feedback and support continuous improvement efforts.
• Remain informed about exhibitions, events, tours, and operational updates to provide accurate visitor information.
• Maintain an organized, professional visitor services area and support efficient daily operations.

Inspire Engagement Through Learning and Programs

• Promote museum tours, exhibitions, educational programs, memberships, and community initiatives.
• Participate in ongoing training, exhibition learning opportunities, and professional development activities.
• Collaborate with Education, Development, Marketing, Community Engagement, and Visitor Services teams to enhance the visitor experience.
• Support guided tours and educational experiences for individuals and groups when needed.
• Contribute to a collaborative team environment focused on service, learning, and community impact.

Support Special Events and Public Programs

• Assist with reservations, facility rental inquiries, and event logistics.
• Provide front-line support during public programs, special events, donor gatherings, and community-facing activities.
• Help ensure smooth and memorable event experiences for visitors and stakeholders.

Contribute Beyond Your Role

• Support special projects and additional duties that further the mission of the Nasher Museum and Duke University.
• Demonstrate flexibility and adaptability in a dynamic museum environment, including evening, weekend, holiday, and special event support.

What You'll Bring

Required Qualifications

Education/Training

• Work requires a knowledge of basic grammar and mathematical principles to perform routine clerical/office support duties normally acquired through a high school education.
• A current driver's license is required and must successfully pass an MVR check

Experience

• None required above minimum education/training requirement.
• One year of customer service experience preferred.

Skills

• This position requires frequent evenings and weekends.
• Excellent interpersonal skills, with sensitivity and respect for people from different cultural backgrounds.
  • Proficiency in Mandarin and/or Spanish is a plus
• Strong customer service/hospitality experience is preferred.
• Awareness of accessibility needs and accommodations, ensuring barrier-free access.
• Ability to proactively anticipate and address problems and challenges.
• Ability to adapt to changing needs of the museum and guests, and to remain calm, flexible, and resourceful in high-pressure situations.
• Experience using personal computers with a strong knowledge of the Microsoft Office Suite, Audience View and other software
• Basic data entry skills. Ability to verify written information against existing records and make basic arithmetical calculations. Tabulate and post data in record book, copy data and assist in the compilation of records or reports.

Choose Duke.

When you join Duke University and the Nasher Museum of Art, you become part of a globally recognized institution dedicated to education, innovation, creativity, and community impact.

At Duke, you'll find:

• A welcoming and inclusive workplace culture.
• Opportunities for professional growth and continuous learning.
• Exposure to world-class exhibitions, programs, and visiting artists.
• Meaningful work that connects people with art, ideas, and culture.
• The opportunity to make a lasting impact on visitors, students, faculty, alumni, and community members.
• Comprehensive employee benefits and resources that support your wellbeing and career growth.

Every interaction matters. Every visitor experience matters. And every team member helps shape how our community experiences the power of art.

Ready to Make a Difference?

Anticipated Pay Range:

Duke University provides an annual base salary range for this position as USD $20.00 to USD $24.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training,