Visitor Services Representative

Duke University; Durham (NC); On-site; USD 28,000 - 33,000; Full time

Job summary

Nasher Museum of Art at Duke University seeks a Visitor Services Representative to welcome guests and connect them with art and culture. You will guide visitors, share exhibition knowledge, and support educational and community programs in a dynamic university museum setting.

Responsibilities include assisting with accessibility needs, coordinating requests, and supporting events with professionalism and hospitality. Evening and weekend work is required in a collaborative team.

Qualifications

• Knowledge of basic grammar and mathematics is required.
• A valid driver’s license is required and MVR check must pass.
• One year of customer service experience is preferred.

Responsibilities

• Welcome visitors with enthusiasm and knowledge of exhibitions, programs, and events.
• Provide information about museum offerings, policies, and visitor services.
• Create a positive, inclusive environment for all guests.
• Assist with accessibility accommodations and mobility needs, including golf cart transport.
• Respond to inquiries, coordinate requests, and relay VIP visits to leadership.
• Ensure front-of-house operations run smoothly and securely.

Skills

Evenings and weekends

Interpersonal skills

Mandarin

Spanish

Customer service

Accessibility awareness

MS Office

Data entry

Problem solving

Adaptability

Education

High school diploma or equivalent

Driver's license

Tools

Microsoft Office Suite

AudienceView

Ticketing software

Job description

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Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Be You.

At Duke, we celebrate individuality, curiosity, and the unique experiences each person brings to our community. As aVisitor Services Representative at the Nasher Museum of Art, you'll play a vital role in creating meaningful connections between visitors, art, and culture while serving as a welcoming ambassador for one of the nation's leading university art museums.

The Nasher Museum is known for its internationally recognized exhibitions, diverse collections, and commitment to accessibility, education, and community engagement. In this role, you'll work alongside museum professionals, educators, and event teams to ensure every guest enjoys an exceptional and inclusive experience.

Whether greeting first-time visitors, assisting community members, supporting educational programs, or helping facilitate special events, your contributions will help bring art to life for audiences from around the world.

Be Bold.

What You'll Do

Deliver an Exceptional Visitor Experience

• Welcome and engage museum visitors with enthusiasm, professionalism, and knowledge of exhibitions, programs, and events.
• Serve as a trusted resource by providing information about museum offerings, policies, and visitor services.
• Create a positive and inclusive environment for guests of all backgrounds and abilities.
• Assist visitors with accessibility accommodations and mobility needs, including transportation support using the museum golf cart.
• Respond to phone inquiries, assist walk-in groups, coordinate visitor requests, and communicate VIP visits to museum leadership.
• Represent the museum with professionalism, hospitality, and a commitment to excellent customer service.

Support Front-of-House Operations

• Execute daily opening and closing procedures to ensure a welcoming and well-prepared museum environment.
• Accurately track visitor attendance and admissions using AudienceView and other museum systems.
• Collect visitor feedback and support continuous improvement efforts.
• Remain informed about exhibitions, events, tours, and operational updates to provide accurate visitor information.
• Maintain an organized, professional visitor services area and support efficient daily operations.

Inspire Engagement Through Learning and Programs

• Promote museum tours, exhibitions, educational programs, memberships, and community initiatives.
• Participate in ongoing training, exhibition learning opportunities, and professional development activities.
• Collaborate with Education, Development, Marketing, Community Engagement, and Visitor Services teams to enhance the visitor experience.
• Support guided tours and educational experiences for individuals and groups when needed.
• Contribute to a collaborative team environment focused on service, learning, and community impact.

Support Special Events and Public Programs

• Assist with reservations, facility rental inquiries, and event logistics.
• Provide front-line support during public programs, special events, donor gatherings, and community-facing activities.
• Help ensure smooth and memorable event experiences for visitors and stakeholders.

Contribute Beyond Your Role

• Support special projects and additional duties that further the mission of the Nasher Museum and Duke University.
• Demonstrate flexibility and adaptability in a dynamic museum environment, including evening, weekend, holiday, and special event support.

What You'll Bring

Required Qualifications

Education/Training

• Work requires a knowledge of basic grammar and mathematical principles to perform routine clerical/office support duties normally acquired through a high school education.
• A current driver’s license is required and must successfully pass an MVR check

Experience

• None required above minimum education/training requirement.
• One year of customer service experience preferred.

Skills:

• This position requires frequent evenings and weekends.
• Excellent interpersonal skills, with sensitivity and respect for people from different cultural backgrounds.
  • Proficiency in Mandarin and/or Spanish is a plus
• Strong customer service/hospitality experience is preferred.
• Awareness of accessibility needs and accommodations, ensuring barrier-free access.
• Ability to proactively anticipate and address problems and challenges.
• Ability to adapt to changing needs of the museum and guests, and to remain calm, flexible, and resourceful in high-pressure situations.
• Experience using personal computers with a strong knowledge of the Microsoft Office Suite, Audience View and other software
• Basic data entry skills. Ability to verify written information against existing records and make basic arithmetical calculations. Tabulate and post data in record book, copy data and assist in the compilation of records or reports.

Choose Duke.

When you join Duke University and the Nasher Museum of Art, you become part of a globally recognized institution dedicated to education, innovation, creativity, and community impact.

At Duke, you'll find:

• A welcoming and inclusive workplace culture.
• Opportunities for professional growth and continuous learning.
• Exposure to world-class exhibitions, programs, and visiting artists.
• Meaningful work that connects people with art, ideas, and culture.
• The opportunity to make a lasting impact on visitors, students, faculty, alumni, and community members.
• Comprehensive employee benefits and resources that support your wellbeing and career growth.

Every interaction matters. Every visitor experience matters. And every team member helps shape how our community experiences the power of art.

Anticipated Pay Range:

Duke University provides an annual base salary range for this position as USD $20.00 to USD $24.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/

Equal Opportunity Employer:

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy- related conditions), sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: [e-mail]; phone: [phone]).

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.