Museum Retail & Guest Experience Associate

Philadelphia Museum of Art; Philadelphia (Philadelphia County); On-site; USD 32,000 - 35,000; Full time

Benefits offered by this job

Free general admission for you and 1–2

Discounted guest tickets for admission

Discounts on gift memberships

Special staff tours and presentations

Job summary

The Philadelphia Museum of Art is seeking a Retail Associate to join our museum store team. You will deliver outstanding customer service, process sales at the register, handle memberships and gift wrap, and help maintain clean, properly merchandised spaces while engaging visitors and driving sales in a fast-paced environment.

We offer full-time 35 hours per week, evening/weekend shifts, and AFSCME Local 397 union benefits.

Qualifications

• Outstanding customer service and communication skills.
• Ability to learn quickly and retain large amounts of product knowledge.
• Ability to work well under pressure and time constraints within a fast-paced environment.
• Team player attitude.
• Intuitiveness in communicating information to visitors with equal ability to listen.
• Good interpersonal skills with the ability of influencing visitors’ buying decisions.
• Excellent organizational and efficiency skills.
• Prior cash handling experience and familiarity with POS systems preferred.
• Ability to work a varied schedule including evenings, weekends, and holidays.

Responsibilities

• Create a highly positive experience for customers that supports the store mission.
• Manage the experience of guiding guests through the Retail experience safety, from queue to checkout.
• Ensure store is spot clean to Covid protocol standards.
• Proactively engage with customers to drive conversion and sales and create a memorable customer experience.
• Assist customers in queue line and into store, as needed.
• Maintain a professional and positive presence on the sales floor.
• Perform register transactions including sales, memberships, email capture, and gift wrap.
• Respond to customer inquiries and assists in making selections.
• Participate in physical inventory.
• Open and close cash registers as needed and be accountable for any discrepancies noted by manager.
• Attend and participate in staff meetings.
• Maintain a positive team-led attitude, reflective of museum standards.
• Retrieve merchandise from the DC as needed.
• Assist with visual merchandising, customer service and operational tasks when needed.
• Assist DC operations as needed by tagging, stocking etc.
• Works with other departments when possible, including regular Special Event shift offerings.
• Perform other duties as assigned.

Skills

Customer service

Communication

Cash handling

Tools

POS systems

Job description

The Philadelphia Museum of Art is seeking a Retail Associate to join our museum store team. You will deliver outstanding customer service, process sales at the register, handle memberships and gift wrap, and help maintain clean, properly merchandised spaces while engaging visitors and driving sales in a fast-paced environment.

We offer full-time 35 hours per week, evening/weekend shifts, and AFSCME Local 397 union benefits.