Visitor Experience Assistant (Part Time)

Philaculture; Pennsylvania; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

AFSCME Local 397 bargaining unit

Job summary

Philaculture in Philadelphia, PA invites energetic Visitor Experience Assistants to welcome visitors, guide families, and support learning through play in the Museum's exhibits. This role involves operating the Carousel, assisting with tickets and memberships, and ensuring a welcoming environment on weekend shifts.

Applicants should have 2+ years in customer service and a relevant degree in early childhood education or museum studies; AFSCME Local 397 bargaining unit participation applies.

Qualifications

• Associate or bachelor’s degree in early childhood education, Museum Education/Museum Studies, Hospitality.
• At least 2 years’ experience in customer service.
• Equivalent combination of experience and/or education that has led to the development of comparable skills, abilities, and perspectives.
• Ability to independently critically think about issues and problem solve in a fast-paced environment.
• Excellent time management skills, ability to multi-task, can execute tasks from start to finish with little instructions.
• Must be comfortable speaking in front of groups of children and adults.

Responsibilities

• Greets and/orients all visitors, provides wayfinding, and communicates daily happenings with a positive disposition.
• Support Museum Learning programs and guide experiences that encourage families to discover, imagine, get curious, and learn through play in the exhibits.
• Operates Museum’s Carousel; ensures safety procedures are followed by all visitors.
• Facilitates play-based experiences for families in the Food & Family exhibit, including restocking props.
• Assists Admissions with processing tickets, membership sales and wayfinding.

Skills

Customer service

Public speaking

Time management

Multi-tasking

Problem solving

Education

Associate degree

Bachelor’s degree in early childhood education

Museum Education/Museum Studies

Job description

Visitor Experience Assistants (VEAs) welcome visitors to the Museum and engage with children and families in the exhibits, facilitating positive play-based learning experiences. Visitor Experience Assistants provide customer service throughout the Museum floor through their knowledge of daily programming, Museum exhibits, ticketing/membership offerings, and wayfinding. VEAs take the lead in engaging with visitors in the Food & Family exhibit and Carousel operations, and providing age-appropriate exhibit engagement opportunities that create memorable experiences for children and their families.

Schedule: Saturday & Sunday; 8:30am - 5:00pm
Pay rate: $18.21/Hour
This position is part of the AFSCME Local 397 bargaining unit.

• Greets and orients all visitors, provides wayfinding, and communicates daily happenings to visitors with a positive, friendly, and engaging disposition.
• Support Museum Learning programs and guides experiences that encourage Families to discover, imagine, get curious, and learn through play together in the Museum’s exhibits.
• Operates Museum’s Carousel; ensures safety procedures are being followed by all visitors.
• Facilitates play-based experiences for families in the Museum’s Food & Family grocery store exhibit, including restocking props throughout the day.
• Assists Admissions with processing tickets, membership sales and wayfinding.

Requirements Include:

• Associate or bachelor’s degree in early childhood education, Museum Education/Museum Studies, Hospitality.
• At least 2 years’ experience in customer service
• Equivalent combination of experience and/or education that has led to the development of comparable skills, abilities, and perspectives.
• Ability to independently critically think about issues and problem solve and in a fast-paced environment.
• Excellent time management skills, proven ability to multi-task, can independently execute a task from start to finish with little or ambiguous instructions, attention to details.
• Must be comfortable and proficient speaking in front of large and small groups of both children and adults.

Greater Philadelphia Cultural Alliance
The Philadelphia Building
1315 Walnut Street, Suite 1101
Philadelphia, PA 19107
email: [e-mail]