Museum Visitor Experience Specialist & Tour Guide

Pennsylvania Academy of the Fine Arts; Philadelphia (Philadelphia County); On-site; USD 30,000 - 40,000; Full time

Job summary

The Pennsylvania Academy of the Fine Arts is seeking a Visitor Experience Associate to greet visitors and enhance their museum experience. Responsibilities include assisting with ticketing, providing exhibition information, and ensuring the cleanliness and organization of museum areas.

The ideal candidate should have a High School diploma, experience in customer service, and a passion for the arts. Join PAFA and be part of a vibrant team dedicated to art and education.

Qualifications

• Direct customer service experience preferred, especially in arts or culture.
• Ability to mentor and supervise a team.
• Creative problem-solving in a visitor-facing environment.

Responsibilities

• Greet and orient every customer entering the museum.
• Complete transactions for admissions and memberships.
• Maintain order and cleanliness in the museum areas.
• Assist visitors with special needs.
• Lead tours for community members and the public.

Skills

Direct customer service or public speaking experience

Enthusiasm about creating experiences

Familiarity with Point‑of‑Sale (POS) systems

Education

High School diploma or equivalent

Job description

The Pennsylvania Academy of the Fine Arts is seeking a Visitor Experience Associate to greet visitors and enhance their museum experience. Responsibilities include assisting with ticketing, providing exhibition information, and ensuring the cleanliness and organization of museum areas.

The ideal candidate should have a High School diploma, experience in customer service, and a passion for the arts. Join PAFA and be part of a vibrant team dedicated to art and education.