Museum Guest Experience Associate

The Philadelphia Museum of Art; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free general admission for you and a +

Discounted guest tickets

Discounts on gift memberships

Special staff tours and presentations

Job summary

The Philadelphia Museum of Art is seeking a Visitor Services Assistant to warmly welcome guests, manage general admission and ticketing needs, and promote museum programs. You will engage with a diverse audience, ensure smooth operations, and support multiple departments to deliver world-class service.

The role requires standing for long periods, weekend/evening/holiday shifts, and a genuine interest in the arts.

Qualifications

• Outstanding customer service and conflict resolution skills.
• Prior cash handling experience.
• Friendly and professional demeanor.
• Genuine interest in communicating with and assisting others.
• A track record of dependability and punctuality are essential.
• Personal interest in the arts or a related field preferred, but not necessary.

Responsibilities

• Be a respectful, inviting, and approachable presence at all times while in the museum.
• Actively greet the public and provide a warm welcome and orientation to the museum and its spaces.
• Engage in conversation with visitors about the museum and its collections.
• Operate the museum’s ticketing terminals efficiently and accurately.
• Assist all members, groups, and visitors of the museum with their ticketing needs, including general admission, tours and special events.
• Promote museum programs and sell memberships.
• Communicate effectively with visitors.
• Enforce PMA policies and respond accordingly to emergencies and alarms.
• Work effectively and collaboratively with other departments including but not limited to Development, Special Events, Education and Protection Services.
• Assist visitors at the coat check.
• Ensure all visitor facing spaces, and personal workspaces, adhere to museum standards of cleanliness and sanitation.
• Complete opening and closing procedures in a timely and efficient manner.
• Attend department trainings and meetings.
• Work in other departments when possible, including regular Special Event shift offerings.
• Perform other duties as assigned.

Skills

Outstanding customer service

Cash handling

Friendly and professional demeanor

Communication skills

Dependability and punctuality

Education

High School diploma or equivalent

Job description

The Philadelphia Museum of Art is seeking a Visitor Services Assistant to warmly welcome guests, manage general admission and ticketing needs, and promote museum programs. You will engage with a diverse audience, ensure smooth operations, and support multiple departments to deliver world-class service.

The role requires standing for long periods, weekend/evening/holiday shifts, and a genuine interest in the arts.