Museum Store Sales Pro — Customer Experience

The Philadelphia Museum of Art; Philadelphia (Philadelphia County); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Free general admission to the museum

Discounted guest tickets

Discounts on memberships

Special staff tours

Restaurant discounts

Comprehensive benefits

Job summary

The Philadelphia Museum of Art in Philadelphia, PA, is hiring a Sales Associate to deliver outstanding customer service in the museum stores and to help maintain a welcoming shopping environment.

Responsibilities include guiding guests through the retail experience, processing transactions, assisting with inventory, and collaborating with teams for special events. Evening and weekend shifts are required; benefit packages and museum perks are offered.

Qualifications

• Outstanding customer service and communication skills.
• Ability to learn quickly and retain large amounts of product knowledge.
• Ability to work well under pressure and time constraints within a fast-paced environment.
• Team player attitude.
• Intuitiveness in communicating information to visitors with equal ability to listen.
• Good interpersonal skills with the ability of influencing visitors’ buying decisions.
• Excellent organizational and efficiency skills.
• Prior cash handling experience and familiarity with POS systems preferred.
• Ability to work a varied schedule including evenings, weekends, and holidays.

Responsibilities

• Create a highly positive experience for customers that supports the store mission.
• Manage the experience of guiding guests through the Retail experience safety, from queue to checkout.
• Ensure store is spot clean to Covid protocol standards.
• Proactively engage with customers to drive conversion and sales and create a memorable customer experience.
• Assist customers in queue line and into store, as needed.
• Maintain a professional and positive presence on the sales floor.
• Perform register transactions including sales, memberships, email capture, and gift wrap.
• Respond to customer inquiries and assists in making selections.
• Participate in physical inventory.
• Open and close cash registers as needed and be accountable for any discrepancies noted by manager.
• Attend and participate in staff meetings.
• Maintain a positive team-led attitude, reflective of museum standards.
• Retrieve merchandise from the DC as needed.
• Assist with visual merchandising, customer service and operational tasks when needed.
• Assist DC operations as needed by tagging, stocking etc.
• Works with other departments when possible, including regular Special Event shift offerings.

Skills

Customer service

Communication

Team player

Sales experience

POS familiarity

Tools

POS system

Job description

The Philadelphia Museum of Art in Philadelphia, PA, is hiring a Sales Associate to deliver outstanding customer service in the museum stores and to help maintain a welcoming shopping environment.

Responsibilities include guiding guests through the retail experience, processing transactions, assisting with inventory, and collaborating with teams for special events. Evening and weekend shifts are required; benefit packages and museum perks are offered.