Sales Associate

The Philadelphia Museum of Art; Philadelphia (Philadelphia County); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Free general admission to the museum

Discounted guest tickets

Discounts on memberships

Special staff tours

Restaurant discounts

Comprehensive benefits

Job summary

The Philadelphia Museum of Art in Philadelphia, PA, is hiring a Sales Associate to deliver outstanding customer service in the museum stores and to help maintain a welcoming shopping environment.

Responsibilities include guiding guests through the retail experience, processing transactions, assisting with inventory, and collaborating with teams for special events. Evening and weekend shifts are required; benefit packages and museum perks are offered.

Qualifications

• Outstanding customer service and communication skills.
• Ability to learn quickly and retain large amounts of product knowledge.
• Ability to work well under pressure and time constraints within a fast-paced environment.
• Team player attitude.
• Intuitiveness in communicating information to visitors with equal ability to listen.
• Good interpersonal skills with the ability of influencing visitors’ buying decisions.
• Excellent organizational and efficiency skills.
• Prior cash handling experience and familiarity with POS systems preferred.
• Ability to work a varied schedule including evenings, weekends, and holidays.

Responsibilities

• Create a highly positive experience for customers that supports the store mission.
• Manage the experience of guiding guests through the Retail experience safety, from queue to checkout.
• Ensure store is spot clean to Covid protocol standards.
• Proactively engage with customers to drive conversion and sales and create a memorable customer experience.
• Assist customers in queue line and into store, as needed.
• Maintain a professional and positive presence on the sales floor.
• Perform register transactions including sales, memberships, email capture, and gift wrap.
• Respond to customer inquiries and assists in making selections.
• Participate in physical inventory.
• Open and close cash registers as needed and be accountable for any discrepancies noted by manager.
• Attend and participate in staff meetings.
• Maintain a positive team-led attitude, reflective of museum standards.
• Retrieve merchandise from the DC as needed.
• Assist with visual merchandising, customer service and operational tasks when needed.
• Assist DC operations as needed by tagging, stocking etc.
• Works with other departments when possible, including regular Special Event shift offerings.

Skills

Customer service

Communication

Team player

Sales experience

POS familiarity

Tools

POS system

Job description

We Are Committed to an Inclusive Workplace

At the Philadelphia Museum of Art, we actively seek to employ a diverse group of people who embody our organizational values. We welcome and encourage individuals of all backgrounds to apply, especially those from marginalized and underrepresented groups in the museum field, who are inspired by our shared purpose and enjoy working collaboratively with others.

We are proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.

The Sales Associate role will primarily be responsible for day-to-day sales functions in the museum stores. The position will ensure excellent customer service at all times, with the goal of creating a welcoming, safe environment for our customers to shop.

Specifically, you will:

• Create a highly positive experience for customers that supports the store mission.
• Manage the experience of guiding guests through the Retail experience safety, from queue to checkout. Answer questions about product or process as needed.
• Ensure store is spot clean to Covid protocol standards.
• Proactively engage with customers to drive conversion and sales and create a memorable customer experience.
• Assist customers in queue line and into store, as needed.
• Maintain a professional and positive presence on the sales floor.
• Perform register transactions including sales, memberships, email capture, and gift wrap.
• Respond to customer inquiries and assists in making selections.
• Participate in physical inventory.
• Open and close cash registers as needed and be accountable for any discrepancies noted by manager.
• Attend and participate in staff meetings.
• Maintain a positive team-led attitude, reflective of museum standards.
• Retrieve merchandise from the DC as needed.
• Assist with visual merchandising, customer service and operational tasks when needed.
• Assist DC operations as needed by tagging, stocking etc.
• Works with other departments when possible, including regular Special Event shift offerings.
• Perform other duties as assigned.

Your background and experience include:

• Outstanding customer service and communication skills.
• Ability to learn quickly and retain large amounts of product knowledge.
• Ability to work well under pressure and time constraints within a fast-paced environment.
• Team player attitude.
• Intuitiveness in communicating information to visitors with equal ability to listen.
• Good interpersonal skills with the ability of influencing visitors’ buying decisions.
• Excellent organizational and efficiency skills.
• Prior cash handling experience and familiarity with POS systems preferred.
• Ability to work a varied schedule including evenings, weekends, and holidays.

Position and Compensation Details

• The hourly rate for this position is $18.50.
• This position is Full-Time, Non-Exempt, and 35 hours per week.
• This position is part of the AFSCME Local 397 bargaining unit.
• This position reports to Associate Director Retail Operations
• Schedule requires weekdays and weekends.
• Physical requirements:
  • Able to remain stationary for extended periods of time, to utilize computers and other office equipment required of this job, to perform physically administrative duties in a typical interior office environment, gallery, or exhibit space, and to access most public and staff areas of the museum campus.
  • Able to move items up to 10 pounds.
• Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

Institutional Requirements

• Upholds the professional standards of the field, always acts in a manner that is consistent with the best interests of the museum and protects and enhances its reputation and standing within the community of museums.
• Adheres to the museum’s code of ethics and Employee Handbook and avoids any real or perceived conflicts of interest.
• Shows respect for co-workers and visitors and an understanding of and appreciation for the diversity of the museum’s staff, volunteers, and audiences.
• Maintains confidentiality.
• Adheres to all museum protocols, procedures, rules, and policies.

Application Timeline

Applications will be reviewed on a rolling basis. We encourage candidates to apply early as the position will close once we have a robust applicant pool or a candidate has been selected.

What We Offer

Our employees are at the center of the museum. As an employee, you will have access to numerous museum perks including, but not limited to:

• Free general admission to the museum for you and your immediate family
• Discounted guest tickets for admission
• Discounts on gift memberships
• Special staff tours and presentations from our curatorial and conservation teams
• Discounts at the museum restaurant, museum cafés, and museum retail and online stores

We offer a comprehensive benefits package for employees including:

• Medical, dental, and vision benefits
• Fully paid short-term disability insurance, long-term disability insurance, and life insurance
• Health savings or flexible spending account program
• Retirement savings program with museum match
• Paid vacation, personal days, sick days, and holidays

*Eligibility for certain benefits is based on a variety of factors including the employee’s regular schedule and tenure.