Museum Operations Leader — Guest Experience & Growth

Museum of Illusions; Sacramento (CA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life insurance

Flexible Spending & Commuter Benefits

401k with company match

20 days paid vacation

Job summary

Museum of Illusions is seeking a capable operations leader to direct a ~15-person museum team in Sacramento. You will hire, train, and develop a high-performance culture while overseeing operations, guest experience, and profitability.

The role partners with sales/marketing to run events and promote the brand in local communities. Ideal candidates bring 2+ years in operations leadership, strong communication, and budgeting experience; weekend and holiday availability is expected.

Qualifications

• 2+ years of experience in business administration, operations, or management roles.
• Experience in a leadership role.
• Ability to lead a team.
• Experience in budgeting and P&L responsibility.
• Exceptional communication and interpersonal skills.
• Ability to cultivate long term relationships with partners and the community.
• Experience in hospitality and/or entertainment industry is preferred.
• Enthusiastic with a go-getter/can-do attitude.
• Proactive, organized, accountable, trustworthy.
• Schedule requires weekend and holiday work.

Responsibilities

• Lead the museum team (~15 people). Hire and train as needed.
• Establish and nurture a high-performance culture within the museum team.
• Manage all business functions, ensuring stable operations and growth.
• Execute marketing and sales events with the sales/marketing teams.
• Act as spokesperson to community and media, building local relationships.
• Oversee day-to-day museum operations per company policies and procedures.
• Ensure high standards of product, service, and customer experience.
• Collaborate with other Museums of Illusions to share best practices.
• Ensure compliance with regulations and laws.
• Provide regular performance updates to stakeholders.
• Attend local events and networking to promote the brand.

Skills

Leadership

Budgeting/P&L

Communication

Relationship building

Team management

Hospitality/Entertainment

Weekend availability

Job description

Museum of Illusions is seeking a capable operations leader to direct a ~15-person museum team in Sacramento. You will hire, train, and develop a high-performance culture while overseeing operations, guest experience, and profitability.

The role partners with sales/marketing to run events and promote the brand in local communities. Ideal candidates bring 2+ years in operations leadership, strong communication, and budgeting experience; weekend and holiday availability is expected.