Museum Operations & Guest Experience Leader

Museum of Illusions; New York (NY); Presencial; USD 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus Opportunity

Benefits Package

401k with match

20 days vacation

Descripción de la vacante

Museum of Illusions in New York is seeking a hands-on operations leader to oversee daily museum activities and drive high performance across a ~15-person team.

You will hire, train, and coach staff while ensuring exceptional guest experiences, strict compliance with regulations, and alignment with company goals. This role blends operations, marketing support, and community relations to grow revenue and strengthen brand presence.

Formación

• 2+ years of experience in business administration, operations, or management.
• Experience in a leadership role.
• Ability to lead a team.
• Experience in budgeting and P&L responsibility.
• Exceptional communication and interpersonal skills.
• Ability to cultivate long term relationships with partners and the community.
• Experience in hospitality and/or entertainment industry preferred.
• Enthusiastic witha go-getter/can-do attitude.
• Proactive, organized, accountable, trustworthy.
• Schedule requires weekend and holiday work.

Responsabilidades

• Lead the museum team (~15 people). Hire and train as needed.
• Manage all business functions, ensuring stable operations and contributing to revenue growth.
• Execute marketing and sales events under the direction of the sales and marketing teams.
• Act as Museum of Illusions’ spokesperson to the community and media.
• Ensure the museum operates in compliance with all relevant regulations and laws.
• Keep stakeholders informed about the company’s performance through regular reports.
• Attend local community events to promote Museum of Illusions.

Conocimientos

Leadership

Team management

Budgeting

P&L

Communication

Descripción del empleo

Museum of Illusions in New York is seeking a hands-on operations leader to oversee daily museum activities and drive high performance across a ~15-person team.

You will hire, train, and coach staff while ensuring exceptional guest experiences, strict compliance with regulations, and alignment with company goals. This role blends operations, marketing support, and community relations to grow revenue and strengthen brand presence.