Guest Experience Illusion Expert

Museum of Illusions; San Francisco (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

401k Retirement Plan

Commuter Benefit Account

Employee discounts at our museums!

Job summary

Museum of Illusions in San Francisco is seeking an Illusion Expert to welcome guests, explain exhibits, and guide interactions across a range of experiences designed to spark curiosity and play. You will help ensure a memorable visit while maintaining brand standards and supporting event activities.

Ideal candidates are outgoing, reliable, and able to handle a fast-paced environment. This role may involve assisting with school field trips, private rentals, and retail interactions to enhance

Qualifications

• High School Diploma
• 2 years of customer-facing experience highly desired
• Experience in the arts, entertainment, attractions, performance or hospitality industry is a strong plus
• Exceptional communication and interpersonal skills
• Passion for guest engagement
• An outgoing attitude
• Proactive, reliable, and trustworthy.
• Ability to work under pressure.
• Significant emotional intelligence.
• Self-starter personality.

Responsibilities

• Willingness to perform the most effective role.
• Present a positive and professional demeanor, as an ambassador for the Museum.
• Ensure guest satisfaction by providing superior customer service wherever you meet guests in the museum!
• Have a working knowledge of all museum exhibits, to instruct guests and facilitate their experience sparking curiosity and inviting them to play
• Assist guests in capturing the best photographic memories.
• Participate in and/or lead special events (i.e., school field trips, group visits, birthday parties, private rentals).
• Provide tours to guests or prospective group clients as requested by management
• Maintain museum standards for cleanliness throughout the museum to include the bathrooms, the retail shop, Smart Playroom, and outdoor entryway.
• Maintain the museum’s traffic flow.
• Serve as an ambassador of first impressions at the reception area. Greet and direct guests in accordance with provided guidelines, sell tickets, answer phones, answer questions/provide guidance as needed, check out guests purchasing merchandise from the retail shop, process refunds and manage discount inquiries.
• Restock the retail shop with merchandise ensuring displays meet brand standards.
• Engage with guests in the retail shop, answer questions, suggest products.
• Engage with guests in the Smart Playroom as they work to solve the puzzles

Skills

Customer service

Hospitality

Communication

Interpersonal skills

Outgoing personality

Education

High School Diploma

Job description

Museum of Illusions in San Francisco is seeking an Illusion Expert to welcome guests, explain exhibits, and guide interactions across a range of experiences designed to spark curiosity and play. You will help ensure a memorable visit while maintaining brand standards and supporting event activities.

Ideal candidates are outgoing, reliable, and able to handle a fast-paced environment. This role may involve assisting with school field trips, private rentals, and retail interactions to enhance