Operations Leader: Guest Experience & Growth | 401k Match

MOI Sacramento LLC; Sacramento (CA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Flexible Spending Account

Commuter benefits

401k with company match

Paid vacation

Job summary

Museum of Illusions in Sacramento is seeking a results-driven leader to guide a 15-person museum team, hire and train staff, and cultivate a high-performance culture. You will oversee operations, drive revenue growth, coordinate marketing events, act as the brand spokesperson to the community and media, and ensure exceptional guest experiences from ticketing to exhibits.

This role requires strong leadership, budgeting and stakeholder relations, with weekend/holiday availability in a dynamic

Qualifications

• 2+ years of experience in business administration, operations, or management roles.
• Experience in a leadership role required.
• Ability to lead a team.
• Experience in budgeting and P&L responsibility.
• Exceptional communication and interpersonal skills.
• Ability to cultivate long term relationships with partners and the community.

Responsibilities

• Lead the museum team (~15 people) and hire/train as needed.
• Establish and nurture a high-performance culture.
• Manage all business functions and ensure stable operations and profitability.
• Execute marketing and sales events under the direction of sales/marketing teams.
• Act as Museum of Illusions’ spokesperson to community and media.
• Supervise day-to-day museum operations and optimize processes.
• Maintain high standards of guest experience and engagement.
• Collaborate with other Museums of Illusions to share best practices.

Skills

Leadership

Budgeting

P&L responsibility

Communication skills

Team management

Community relations

Job description

Museum of Illusions in Sacramento is seeking a results-driven leader to guide a 15-person museum team, hire and train staff, and cultivate a high-performance culture. You will oversee operations, drive revenue growth, coordinate marketing events, act as the brand spokesperson to the community and media, and ensure exceptional guest experiences from ticketing to exhibits.

This role requires strong leadership, budgeting and stakeholder relations, with weekend/holiday availability in a dynamic