Museum IT & AV Systems Engineer (Cybersecure)

GEM Technologies, Inc.; New London (CT); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance (

401(k) matching program

Paid Time Off

Job summary

GEM Technologies, Inc. seeks an IT Specialist to join our corporate team in New London, CT, supporting federal initiatives. This full-time role covers museum IT, gallery/theater systems, and secure infrastructure to ensure continuous operations.

You will manage VLANs, VPNs, and enterprise Wi‑Fi for big crowds, defend data with firewalls and encryption, and support cloud storage and SaaS services. Collaboration with Exhibits Tech and AV teams is essential.

Qualifications

• Education & Years of Experience - Bachelor's Degree in Computer Science, IT, or related field preferred; substitutions possible.
• Citizenship - U.S. citizen required due to federal nature of work.
• Three to six years of systems-administration or technical-support experience in a museum/library/public venue or high-uptime environment.
• Certifications: CompTIA A+, Network+, Security+; Cloud (AWS/Azure) or Google Workspace Admin valued.
• Proficiency in Windows and macOS environments.
• Familiarity with Digital Asset Management (DAM) systems.

Responsibilities

• Support museum information technology, gallery/theater systems, public connectivity, and digital infrastructure.
• Manage VLANs, VPNs, and robust Wi‑Fi networks for hundreds of concurrent visitors.
• Protect data with threat mitigation, firewalls, and encryption.
• Manage cloud storage and SaaS platforms used in museum operations.
• Troubleshoot hardware from workstations to projectors and theater equipment.
• Monitor networks for reliable connectivity and perform data backups/restoration.
• Process account requests, onboarding, and offboarding per gov-approved procedures.
• Provide IT support for events, streaming, lighting control, and AV presentations.
• Coordinate with Exhibits Tech and AV staff to keep displays and sensors functional.
• Assist events with live streaming and AV setups while maintaining security boundaries.
• Support visitor portal while ensuring isolation from secure databases.

Skills

VLANs

VPNs

Wi-Fi mesh networks

Threat mitigation

Firewalls

Data encryption

Cloud storage management

SaaS platforms

Windows

macOS

DAM (Digital Asset Management)

Education

Bachelor's Degree in Computer Science or Information Technology

CompTIA A+

CompTIA Network+

CompTIA Security+

Cloud certifications (AWS/Azure)

Google Workspace Administration

Tools

Windows

macOS

Google Workspace

Job description

GEM Technologies, Inc. seeks an IT Specialist to join our corporate team in New London, CT, supporting federal initiatives. This full-time role covers museum IT, gallery/theater systems, and secure infrastructure to ensure continuous operations.

You will manage VLANs, VPNs, and enterprise Wi‑Fi for big crowds, defend data with firewalls and encryption, and support cloud storage and SaaS services. Collaboration with Exhibits Tech and AV teams is essential.