Museum IT & AV Systems Engineer

West 4th Strategy; New London (CT); On-site; USD 90,000 - 100,000; Full time

Job summary

West 4th Strategy is seeking an IT Specialist for the National Coast Guard Museum in New London, CT. You will support museum IT, gallery and theater systems, public connectivity, and digital infrastructure while adhering to Coast Guard cybersecurity standards.

Responsibilities include network administration, backups, access control, and live event tech support. The role requires 3–6 years in IT support, security certifications, and experience with Windows/macOS, VLANs, VPNs, and cloud services.

Qualifications

• Three (3) to six (6) years of systems administration or technical support experience.
• Industry standard certification including CompTIA A+, Network+, Security+, or higher.
• Proficiency in managing both Windows and macOS environments.
• Hands on experience with VLANs, VPNs, and robust WiFi mesh networks capable of handling hundreds of concurrent museum guests.
• Knowledge of threat mitigation, firewalls, and data encryption to protect sensitive data and intellectual property.
• Experience managing cloud storage and SaaS platforms used for museum operations.
• Ability to troubleshoot and repair a wide range of hardware, from workstations and gallery projectors to theater systems.

Responsibilities

• Monitors and maintains internal and public networks to ensure reliable connectivity.
• Performs approved backup, restoration, and data protection tasks for systems within the assigned scope.
• Processes and tracks authorized account requests, permissions, onboarding, and offboarding through Government approved procedures.
• Provides technical support for gallery and theater systems and approved museum events, including live streaming configurations, presentations, lighting control setups, and related systems.
• Works with the Exhibits Maintenance Technician and AV Media Specialist to ensure digital displays, sensors, and interactive components remain functional.
• Manages the visitor WiFi portal to ensure a smooth guest experience while maintaining physical isolation from secure internal databases.

Skills

Systems administration

Technical support

Windows and macOS

Cybersecurity basics

Education

Bachelor's degree in computer science, information technology, or related field

Tools

VLANs

VPNs

WiFi mesh networks

Firewalls

Data encryption

Cloud storage

SaaS platforms

Job description

West 4th Strategy is seeking an IT Specialist for the National Coast Guard Museum in New London, CT. You will support museum IT, gallery and theater systems, public connectivity, and digital infrastructure while adhering to Coast Guard cybersecurity standards.

Responsibilities include network administration, backups, access control, and live event tech support. The role requires 3–6 years in IT support, security certifications, and experience with Windows/macOS, VLANs, VPNs, and cloud services.