IT Specialist

Career Opportunities; United States; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401k with employer match

Paid vacation & sick leave

Basic life & AD&D insurance

Employee Assistance Program

Flexible work environment

Job summary

LAUKOA in New London, CT is seeking an IT Specialist to maintain museum information technology gallery and theater systems, public-facing connectivity, and digital infrastructure, ensuring high uptime and security.

You will monitor internal/public networks, support AV and digital displays, assist with backups, permissions onboarding/offboarding, and collaborate with the AV Media Specialist to sustain media distribution while protecting sensitive resources.

Qualifications

• Bachelor degree in computer science, information technology, or related field.
• 3–6 years of systems administration or technical support experience; high uptime environment preferred.
• Certifications such as CompTIA A+, Network+, or Security+ are a plus.

Responsibilities

• Monitor and maintain internal and public networks including VLAN, VPN, Wi‑Fi, and cloud/hybrid systems.
• Perform backups, data protection, hardware maintenance, and incident response tasks.
• Manage onboarding/offboarding requests per approved procedures; limit access within delegated authority.
• Provide technical support for gallery/theater presentation, streaming, lighting control, and AV systems.
• Collaborate with AV Media Specialist to sustain digital displays and high‑bandwidth media distribution.
• Maintain visitor Wi‑Fi while ensuring separation from protected internal resources.

Skills

Tech communication

Network administration

Security concepts

Education

Bachelor's degree in CS/IT

Tools

Windows/macOS

VLAN/VPN/WiFi

Cloud & SaaS platforms

Job description

IT Specialist

Openings 1 full time position

Location

New London Connecticut on site

Status

Key Personnel

Position Summary

The IT Specialist supports authorized museum information technology gallery and theater systems public facing connectivity and digital infrastructure. The role maintains reliable secure high uptime systems within the Contractors assigned scope and follows Coast Guard cybersecurity access control and approval requirements.

Essential Responsibilities

Monitor and maintain assigned internal and public networks including VLAN, VPN, Wi Fi, workstation and approved cloudhybrid systems support. Perform approved backup restoration data protection hardware maintenance and incident support tasks within delegated authority. Process and track authorized account permission onboarding and off boarding requests through Government approved procedures; do not grant access outside delegated authority. Provide technical support for gallery theater presentation streaming lighting control and approved museum event systems. Work with the AV Media Specialist and Exhibits Maintenance Technician to sustain digital displays sensors interactive components and high bandwidth media distribution. Maintain the visitor Wi Fi experience while preserving required separation from protected internal resources.

Minimum Qualifications

Bachelor degree in computer science information technology or a related field. Three to six years of systems administration or technical support experience; museum library gallery public attraction or other high uptime experience is preferred. An industry standard certification such as CompTIA A Network or Security Proficiency supporting Windows and macOS environments network infrastructure cybersecurity controls cloudSaaS platforms and varied end user and AV adjacent hardware.

Preferred Qualifications

AWS Azure Google Workspace Administration digital asset management disaster recovery or high availability public Wi Fi experience AV integration experience including multi screen video interactive touch tables theater systems or digital signage. Ability to communicate technical risks and operating instructions clearly to non technical staff and volunteers.

Equal Opportunity Statement

LAUKOA is an Equal OpportunityAffirmative ActionVEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race color religion gender national origin disability status protected veteran status or any other characteristic protected by law.

Benefits & Perks

LAUKOA offers a best in class benefits program including medical dental and vision insurance; a 401k program with employer match; paid vacation and sick leave; employer paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance and more. LAUKOA gives preference to internal candidates. If no internal candidate meets our qualifications external candidates will be given consideration.