Museum Ticket Sales Associate

Miami-Childrens-Museum-Inc; Miami (FL); On-site; USD 18,000 - 28,000; Full time

Job summary

Miami Children's Museum is seeking a friendly Museum Ticket Sales Associate to greet guests, assist with admissions, promote memberships, and ensure a smooth, welcoming experience for every family in a busy, fast-paced environment.

You will operate the point-of-sale system, process purchases, reconcile cash drawers, and enter membership information into the Altru database, delivering outstanding customer service throughout every interaction.

Qualifications

• At least 1 year of customer service or sales experience.
• Experience with modern sales techniques and POS equipment.
• Positive, enthusiastic, professional approach to working with the public.
• Strong communication and customer-service skills; attention to detail.

Responsibilities

• Welcome visitors with a friendly smile and positive attitude.
• Assist guests with purchasing Museum admission tickets.
• Open, operate, and close the point-of-sale system.
• Reconcile cash drawers accurately at the end of the day.
• Share the benefits of Museum membership and encourage purchases.
• Enter membership information into the Altru database.
• Answer phone calls and provide helpful information to visitors.
• Deliver excellent customer service throughout interactions.
• Assist with additional duties as needed.

Skills

Customer service

Sales

Point-of-sale

Cash handling

Communication

Bilingual English/Spanish

Tools

Altru database

POS system

Job description

Description

Are you friendly, energetic, and passionate about creating memorable experiences for families? Miami Children's Museum is looking for an enthusiastic Museum Ticket Sales Associate to serve as one of the first welcoming faces our visitors meet!

In this role, you'll help create a positive experience from the moment guests arrive. You'll greet visitors, assist with admission purchases, answer questions, promote Museum memberships, and ensure the ticketing area runs smoothly and efficiently.

What You'll Do

• Welcome visitors with a friendly smile and positive attitude
• Assist guests with purchasing Museum admission tickets
• Open, operate, and close the point-of-sale system
• Reconcile cash drawers accurately at the end of the day
• Share the benefits of Museum membership and encourage membership purchases
• Enter membership information into the Altru database
• Answer phone calls and provide helpful information to visitors
• Deliver excellent customer service throughout every interaction
• Assist with additional duties as needed

Requirements

• At least one year of verifiable customer service and/or sales experience
• Experience using modern sales techniques and point-of-sale equipment
• A positive, enthusiastic, and professional approach to working with the public
• Strong communication and customer-service skills
• Dependability, accuracy, and attention to detail
• Bilingual English/Spanish skills are preferred

If you enjoy connecting with people and want to help families begin their Museum visit with a great experience, we'd love to hear from you.