Museum Events & Visitor Experience Lead

DEFTEC Corporation; New London (CT); On-site; USD 48,000 - 70,000; Full time

Job summary

DEFTEC Corporation is seeking a Visitor and Event Coordinator to orchestrate museum public programs, events, and daily visitor experiences. You will develop run‑of‑show documents, supervise setup/teardown, and serve as on‑site lead for weekend/evening events while ensuring safety, ADA compliance, and policy adherence.

The role includes training frontline staff, managing budgets and master calendars, and collaborating with internal teams and external partners to deliver exceptional programs and

Qualifications

• Bachelor’s degree in Hospitality Management, Public Relations, Marketing, or related field.
• Tier 1/NACI background clearance required at hire.
• 2–4 years in event planning, hospitality, or front‑of‑house museum operations.
• Proficiency in Microsoft Office, event registration systems, and scheduling software.
• Knowledge of FOH logistics, vendor relations, codes & safety, and ADA compliance.
• Experience analyzing visitor feedback for improvements.

Responsibilities

• Plan and execute approved museum events within budget, space, and policy parameters.
• Coordinate with internal and external partners, including USCG-related stakeholders.
• Produce run-of-show documents, layouts, and scheduling; supervise setup and teardown.
• Act as on-site lead during evening/weekend events with strict safety protocols.
• Manage visitor flow, deconflict daily operations with events, and train frontline staff.
• Track event costs, invoices, and maintain the master calendar.
• Collect and analyze visitor surveys to improve guest satisfaction.

Skills

Microsoft Office

Event registration

Scheduling software

Front-of-House

Vendor relations

ADA compliance

Visitor flow

Education

Bachelor’s degree in Hospitality Management, Public Relations, Marketing, or related field

Tools

Microsoft Office

Scheduling tools

Job description

DEFTEC Corporation is seeking a Visitor and Event Coordinator to orchestrate museum public programs, events, and daily visitor experiences. You will develop run‑of‑show documents, supervise setup/teardown, and serve as on‑site lead for weekend/evening events while ensuring safety, ADA compliance, and policy adherence.

The role includes training frontline staff, managing budgets and master calendars, and collaborating with internal teams and external partners to deliver exceptional programs and