Museum Events & Visitor Experience Coordinator

Swingtech; New London (CT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

PTO 15 days

Paid holidays 11

Health insurance (3 options)

Dental insurance

Vision insurance

Disability insurance

Job summary

Swingtech in New London, CT, is seeking a Visitor and Event Coordinator to manage front-of-house operations, visitor-experience activities, and museum events onsite. You will coordinate programs, community activities, military functions, and evening/weekend events while ensuring safe visitor flow and gallery protection.

The ideal candidate combines event-planning expertise with hospitality, customer-service, and public-attraction experience, and must be able to support flexible hours including

Qualifications

• Bachelor’s degree in Hospitality Management, Public Relations, Marketing, Event Management, or a related field.
• Two to four years of experience in event planning, hospitality, visitor services, front-of-house operations, or a related environment.
• Experience coordinating events involving multiple participants, vendors, schedules, and operational stakeholders.

Responsibilities

• Coordinate approved public programs, museum activities, community events, and military-related functions.
• Develop run-of-show documents, event timelines, floor plans, staffing plans, setup requirements, and logistical schedules.
• Coordinate event setup, equipment placement, transitions, and teardown.
• Serve as the primary onsite operational contact during assigned evening and weekend events.
• Enforce building rules, safety requirements, occupancy restrictions, and gallery protections.
• Coordinate visitor flow, crowd management, accessibility, and front-of-house logistics.
• Maintain the master institutional calendar and deconflict daily museum operations with special events.
• Collect and analyze visitor feedback and recommend improvements to the visitor experience.
• Coordinate with visitor-service, education, volunteer, IT, AV, and exhibit-maintenance personnel.
• Train or support frontline staff in Government-approved museum information and visitor-service practices.
• Track authorized event costs, vendor invoices, and supporting cost-allocation documentation.
• Coordinate approved third-party vendors while recognizing that contractor personnel may not obligate Government funds or approve Government payments.
• Develop and maintain appropriate event and visitor-services procedures.
• Ensure food, beverages, equipment, and event activities remain within approved spaces and museum protocols.

Skills

Customer-service

Communication

Organization

Problem-solving

Microsoft Office

Event-registration platforms

Scheduling systems

Education

Bachelor’s degree in Hospitality Management, Public Relations, Marketing, Event Management, or a related field

Tools

Microsoft Office

Event-registration platforms

Scheduling systems

Job description

Swingtech in New London, CT, is seeking a Visitor and Event Coordinator to manage front-of-house operations, visitor-experience activities, and museum events onsite. You will coordinate programs, community activities, military functions, and evening/weekend events while ensuring safe visitor flow and gallery protection.

The ideal candidate combines event-planning expertise with hospitality, customer-service, and public-attraction experience, and must be able to support flexible hours including