Museum Attendant - Visitor Services & Security

Harvard University FAS Human Resources; Cambridge (MA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision health保险

Retirement plans with university

Generous paid time off

Job summary

Harvard Art Museums in Cambridge, MA, is seeking three Museum Attendants to provide frontline customer service and information to visitors while supporting security operations. You will help ensure safe access and authoritative guidance for museum guests.

Responsibilities include patrolling galleries, responding to alarms, enforcing rules, assisting visitors, and helping during evacuations in emergencies, all while maintaining a professional image in uniform.

Qualifications

• Minimum three years of customer service experience required.
• Ability to patrol multi-story museum building for extended periods of time.
• Ability to see clearly in various lighting conditions.
• Must be able to communicate in English clearly via speech and hearing, with or without corrective devices.
• Must be able to lift and use a fire extinguisher weighing 10 lbs., after training.
• Good written and oral communication skills in English; ability to learn and follow procedures.

Responsibilities

• Under the direction of the Security Manager, provides protection of the visitors, staff, and collections of the Harvard Art Museums.
• Patrols the galleries and responds to object alarms.
• Maintains surveillance of the visiting public in order to avoid damage, either intentional or accidental, to the objects within the collection and on display.
• Provides services to visitors and colleagues; e.g., answers questions, gives directions, refers to other sources of information.
• Keeps informed of all museum programming and events to better answer visitor questions.
• Enforces policies related to conduct of museum visitors, as directed.
• Controls and monitors access and egress points of the building.
• Performs the duties of escort into restricted areas of the Harvard Art Museums as directed.
• Acts in a calm and decisive manner in assisting in the evacuation of the public and staff from the building during fire alarms or other emergencies.
• Completes incident reports and submits to the Security Manager.
• Performs daily inspections of galleries and back-of-house spaces; reports safety and security issues.
• Works closely with Harvard Art Museums services and staff to coordinate service efforts; acts as a visible representative of Security staff.
• Presents a clean, neat and professional image in uniform and appearance standards.
• Maintains a constructive and positive demeanor and engages with visitors and staff in a courteous manner.
• Performs other related duties as assigned.

Skills

Customer service

English communication

Professional demeanor

Job description

Harvard Art Museums in Cambridge, MA, is seeking three Museum Attendants to provide frontline customer service and information to visitors while supporting security operations. You will help ensure safe access and authoritative guidance for museum guests.

Responsibilities include patrolling galleries, responding to alarms, enforcing rules, assisting visitors, and helping during evacuations in emergencies, all while maintaining a professional image in uniform.