Municipal Training & Support Specialist: Train Agents

State of Maine; Augusta (ME); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Retirement plan

Gym membership reimbursement

Flexible Spending Accounts

Parental leave

Job summary

State of Maine's Department of the Secretary of State in Augusta, ME is seeking a Municipal Training & Support Specialist to train and monitor municipal agents in motor vehicle registrations. You will conduct workshops, provide guidance, and perform on-site reviews to ensure compliance with laws and procedures.

The role requires strong communication, collaboration, and problem-solving skills, plus a valid driver's license.

Qualifications

• Five-year combination of education, training, and/or experience in the application of motor vehicle laws, rules, and regulations and in the conduct of training.
• Knowledge of motor vehicle registration procedures.
• Must have a valid driver's license.

Responsibilities

• Instruct, guide, and advise municipal officials on laws, rules, regulations, and procedures relating to motor vehicle registrations to ensure agent performance meets established standards.
• Conducts workshops and refresher training programs statewide to train agents and maintain proficiency in registration procedures.
• Performs on-site visits to verify correct procedures, provide guidance, and assist with complex or unusual registration problems.
• Responds to inquiries from municipal officials and the public regarding registration and excise tax procedures.
• Prepares and distributes memos, newsletters, and updated guidelines to inform agents of changes in laws, rules, regulations, and procedures.
• Speaks at workshops, seminars, and conventions to provide information and enhance public service.
• Conducts on-site reviews to evaluate agent performance, take corrective action, and recommend decertification when necessary.
• Evaluates procedures, identifies program challenges, and recommends new or revised processes to improve program efficiency and operations.
• Prepares forms and reports to keep administrators informed of program activities and effectiveness.

Skills

Team collaboration

Communication

Adaptability

Problem solving

Attention to detail

Professionalism

Education

Tools

PowerPoint

Adobe

Job description

State of Maine's Department of the Secretary of State in Augusta, ME is seeking a Municipal Training & Support Specialist to train and monitor municipal agents in motor vehicle registrations. You will conduct workshops, provide guidance, and perform on-site reviews to ensure compliance with laws and procedures.

The role requires strong communication, collaboration, and problem-solving skills, plus a valid driver's license.