Municipal Training & Support Specialist - Bureau of Motor Vehicles
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Benefits offered by this job
Job summary
Join the Department of the Secretary of State in Augusta, Maine as a Municipal Training & Support Specialist. You will train municipal agents in motor vehicle registration procedures, conduct statewide workshops, and perform on-site reviews to ensure accurate and compliant operations.
Responsibilities include developing manuals, distributing updates, and presenting at events to support excellent public service.
Qualifications
- Five-year combination of education, training, and/or experience in the application of motor vehicle laws, rules, and regulations and in the conduct of training.
- Strong written and verbal communication skills are required.
- Ability to develop and deliver training programs and evaluate compliance.
Responsibilities
- Instruct, guide, and advise municipal officials on laws, rules, regulations, and procedures related to motor vehicle registrations to ensure agent performance meets established standards.
- Conduct workshops and refresher training programs statewide to train agents and maintain proficiency in registration procedures.
- Perform on-site visits to verify correct procedures, provide guidance, and assist with complex or unusual registration problems.
- Respond to inquiries from municipal officials and the public regarding registration and excise tax procedures.
- Prepare and distribute memos, newsletters, and updated guidelines to inform agents of changes in laws, rules, regulations, and procedures.
- Speak at workshops, seminars, and conventions to provide information and enhance public service.
- Conduct on-site reviews to evaluate agent performance, take corrective action, and recommend decertification when necessary.
- Evaluate procedures, identify program challenges, and recommend new or revised processes to improve program efficiency and operations.
- Prepare forms and reports to keep administrators informed of program activities and effectiveness.
Skills
Education
Tools
Job description
Position: Municipal Training & Support Specialist
Department: Secretary of State - Bureau of Motor Vehicles
Division: Vehicle Services
Location: Augusta, Maine
Schedule: Monday - Friday
Job Class: 7318
Grade: 18
Salary: $19.88 - $27.67
Closing Date: October 13, 2026
At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer great benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.
We are looking for dedicated and collaborative individuals who thrive in a dynamic, growth-focused environment. If you are passionate about making a difference, driving success, and being part of a positive team culture, we want you on our team.
We are seeking motivated candidates for the position of Municipal Training & Support Specialist in Registration, Municipal, and Agent Services. As a Municipal Training & Support Specialist, you will work in training and monitoring the performance of municipal agents in the registration of motor vehicles. Work includes training town representatives to act as agents of the Secretary of State, conducting workshops and refresher training programs, writing procedure manuals, and conducting on site - reviews and taking appropriate corrective action. Work is performed under limited supervision.
- Team Collaboration: Ability to work effectively within a team, contributing to shared goals and helping others succeed.
- Communication Skills: Clear and effective communication with colleagues, management, and stakeholders to ensure alignment and clarity.
- Adaptability: Willingness and ability to adapt to changing priorities, processes, and technologies.
- Problem-Solving: Strong critical thinking skills to identify issues and propose innovative solutions.
- Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities.
- Professionalism: Maintain a positive and respectful work environment through thoughtful, courteous interactions.
- Emotional Intelligence: Ability to understand and connect with others, showing empathy while maintaining professionalism and accountability.
- Conflict Resolution & Feedback: Skill in managing difficult situations and offering constructive feedback with tact and respect.
- Time Management: Strong organizational and multitasking abilities to balance various responsibilities effectively.
- Commitment to Excellence: Dedication to achieving high standards in service delivery and personal work performance.
- Continuous Improvement: A mindset focused on improving processes, learning new skills, and supporting team development.
- Instruct, guide, and advise municipal officials on laws, rules, regulations, and procedures relating to motor vehicle registrations to ensure agent performance meets established standards.
- Conduct workshops and refresher training programs statewide to train agents and maintain proficiency in registration procedures.
- Perform on-site visits to verify correct procedures, provide guidance, and assist with complex or unusual registration problems.
- Respond to inquiries from municipal officials and the public regarding registration and excise tax procedures.
- Prepare and distribute memos, newsletters, and updated guidelines to inform agents of changes in laws, rules, regulations, and procedures.
- Speak at workshops, seminars, and conventions to provide information and enhance public service.
- Conduct on-site reviews to evaluate agent performance, take corrective action, and recommend decertification when necessary.
- Evaluate procedures, identify program challenges, and recommend new or revised processes to improve program efficiency and operations.
- Prepare forms and reports to keep administrators informed of program activities and effectiveness.
Comfort learning and adopting new technologies, experience streamlining or digitizing paper-based work, clear written communication, curiosity about emerging workplace tools, and the judgment to evaluate and verify their output before relying on it.
- Knowledge of motor vehicle registration procedures.
- Knowledge of applicable motor vehicle laws, rules, regulations.
- Ability to prepare and deliver training programs.
- Ability to evaluate compliance with fiscal and procedural reporting.
- Ability to interpret and apply laws, rules, and regulations.
- Ability to establish and maintain effective working relationships.
- Strong verbal and written communication skills.
- Strong PowerPoint and Adobe abilities.
- Experience in developing training or presentations.
- Must have a valid driver's license.
A five (5) year combination of education, training, and/or experience in the application of motor vehicle laws, rules, and regulations and in the conduct of training.
Applicants must be authorized to work in the United States. Please note that this position is not eligible for visa sponsorship or STEM OPT extensions, and successful candidates will be required to complete an I-9 form upon hire.
The successful candidate must pass a National Criminal Background check, which may include fingerprinting.
We believe in supporting our workforce's health and well-being with a valuable total compensation package, including:
- Work-Life Fit: Take time for yourself with 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
- Health Insurance Coverage: The State of Maine pays 85%-95% of employee-only premiums ($12,213.69 - $14,790.59 annual value), depending on salary. Use this chart to find Premium Rates for you and your family, including the percentage of dependent coverage paid by the State.
- Dental Insurance: The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
- Retirement Plan: The State contributes the equivalent of 14.06% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
- Gym Membership Reimbursement: Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
- Health and Dependent Care Flexible Spending Accounts: Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
- Public Service Student Loan Forgiveness: The State of Maine is a qualified employer for this federal program. For more information, visit Federal Student Aid office.
- Living Resources Program: Navigate challenging work and life situations with our employee assistance program.
- Parental leave: All employees who are welcoming a child—including non-birthing and adoptive parents receive six weeks of fully paid parental leave. Additional unpaid leave may also be available, under the Family and Medical Leave Act.
- Voluntary Deferred Compensation: Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
Questions about this position should be directed to Terri Kanaris Talent Acquisitions Specialist, via email Terri.Kanaris@Maine.gov.
We are an Equal Opportunity Employer committed to building an inclusive workplace that respects and values diversity across all backgrounds.
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