Multitrade Dispatch & Customer Support Specialist

Whitney Services; Town of Caledonia (NY); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Training & development

Job summary

Whitney Services is seeking a reliable dispatcher to act as the communication hub between field technicians and customers. You will schedule jobs, relay instructions, and track vehicle movements to optimize efficiency and service quality.

The ideal candidate will have proven dispatcher experience, outstanding organizational skills, and proficiency with CRM tools. This role emphasizes clear communication, calm leadership in emergencies, and a commitment to customer satisfaction.

Qualifications

• Experience in a dispatcher or similar role in the trades space.
• Excellent communication and organizational abilities.
• Strong multitasking and active listening skills.
• Ability to manage large volumes of calls and schedule jobs effectively.
• Experience with sales leads, inquiries, and CRM tools.

Responsibilities

• Serve as communications point between field techs and customers.
• Schedule jobs considering workflow, duration, and geography.
• Receive, transmit, and track information and requests.
• Maintain accurate records and respond to customer needs.
• Generate input for sales leads and follow up to resolve issues.
• Resolve complaints with timely, appropriate solutions.

Skills

Dispatcher experience

Excellent communication

Active listening

Organizational skills

Multitasking

Problem solving

Customer service

Lead generation awareness

Record keeping

Geographic scheduling

Trade-space experience

Tools

ST CRM

Job description

Whitney Services is seeking a reliable dispatcher to act as the communication hub between field technicians and customers. You will schedule jobs, relay instructions, and track vehicle movements to optimize efficiency and service quality.

The ideal candidate will have proven dispatcher experience, outstanding organizational skills, and proficiency with CRM tools. This role emphasizes clear communication, calm leadership in emergencies, and a commitment to customer satisfaction.