Future Opening: Customer Service Representative/Dispatcher

Whitney Services; Town of Caledonia (NY); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Training & development

Job summary

Whitney Services is seeking a reliable dispatcher to act as the communication hub between field technicians and customers. You will schedule jobs, relay instructions, and track vehicle movements to optimize efficiency and service quality.

The ideal candidate will have proven dispatcher experience, outstanding organizational skills, and proficiency with CRM tools. This role emphasizes clear communication, calm leadership in emergencies, and a commitment to customer satisfaction.

Qualifications

• Experience in a dispatcher or similar role in the trades space.
• Excellent communication and organizational abilities.
• Strong multitasking and active listening skills.
• Ability to manage large volumes of calls and schedule jobs effectively.
• Experience with sales leads, inquiries, and CRM tools.

Responsibilities

• Serve as communications point between field techs and customers.
• Schedule jobs considering workflow, duration, and geography.
• Receive, transmit, and track information and requests.
• Maintain accurate records and respond to customer needs.
• Generate input for sales leads and follow up to resolve issues.
• Resolve complaints with timely, appropriate solutions.

Skills

Dispatcher experience

Excellent communication

Active listening

Organizational skills

Multitasking

Problem solving

Customer service

Lead generation awareness

Record keeping

Geographic scheduling

Trade-space experience

Tools

ST CRM

Job description

Replies within 24 hours

Benefits:

• Paid time off
• Training & development

Whitney Holdings is a small business operating in Michigan and Florida. We are looking for a reliable professional to act as a communication point with techs in the field and customers. This individual will also schedule jobs being mindful of job mix, duration and geographic common sense. You will receive requests, transmit messages and track vehicles. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency/tenuous situations. Previous experience in lead conversions is a plus! You must be able to multitask as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information. Our goal is to service our customers and our employees.

Requirements

• Must have experience in the skilled trades space
• Proven experience as dispatcher or relevant position
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgment and critical thinking
• Manage large amounts of incoming calls
• Outbound calls to potential leads
• Generate/Input sales leads
• Identify and assess customers’ needs occasionally to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Take the extra mile to engage customers
• Experience with ST CRM is required

Compensation: $16.00 - $24.00 per hour

About

At Whitney Services , we don't just offer jobs - we build lifelong careers. Serving residential and commercial clients across Michigan and Florida, we are a premier, multi-trade home services company specializing in Electrical, Plumbing, and HVAC infrastructure .

With thousands of 5-star Google reviews and an A rating from the Better Business Bureau (BBB), our reputation for excellence is built on one simple truth: our people come first.
We treat our team like family because we know that taking exceptional care of our technicians is what enables them to take exceptional care of our customers. If you are a skilled trade professional looking for stability, respect, real career growth, and a true "forever home," Whitney Services is where you belong.

Why Build Your Career with Whitney?

• A Forever Home: We focus on long-term relationships, personal development, and career longevity. You aren't just a badge number here - you are an essential part of our family.

• Top-Tier Reputation: Work for a trusted company that customers love and respect. Our commitment to quality means you can always take pride in the work you do.

• Support & Growth: We invest continuously in our team, equipping you with modern tools, competitive compensation, and the support you need to thrive both on and off the job site.

Our Core Values & Mantras

We live and work by a strong set of core values that guide everything we do:

1. Own the Communication The Whitney Mantra: "If you own it, you close it." We take complete responsibility for our work, our words, and our results.

2. Design the Experience The Whitney Mantra: "Leave every customer better than you found them." We go above and beyond to deliver craftsmanship and service that makes a lasting positive impact.

3. One Team, One Mission The Whitney Mantra: "We win together." No egos, no silos. We support one another across all trades to achieve shared success.

4. Deliver Value, Drive Growth The Whitney Mantra: "Deliver value, and growth follows." When we bring our best effort and focus on quality, personal and professional expansion naturally follows.

5. Show Up for the Team The Whitney Mantra: "Show up ready. The team is counting on you." We show up with a positive attitude, sharp skills, and a commitment to having each other's backs every single day.

Ready to Find Your Forever Company?

Explore what makes us different at www.callwhitney.com and take the next step toward a rewarding, lifelong career with a team that truly cares about your future.