Multisite Practice Manager – Primary Care & Immediate Care

CloseKnit; Bethesda (MD); On-site; USD 90,000 - 120,000; Full time

Job summary

Closeknit in Bethesda, MD seeks a seasoned Multisite Practice Manager to lead 2–4 Primary Care and Immediate Care clinics, ensuring operational excellence and high-quality patient care. You will recruit and develop staff, optimize workflows, ensure SOP compliance, and travel between sites to align daily operations with organizational goals.

Bachelor’s degree in Health Administration or related field and experience in healthcare management required; strong leadership and EHR familiarity are

Qualifications

• 2+ years of healthcare management experience (multi-site Primary Care or Urgent Care preferred).
• Experience recruiting, leading, and developing teams.
• Ability to travel within a 25-mile radius.

Responsibilities

• Oversee daily operations across multiple clinics.
• Improve workflows to maximize patient flow and reduce wait times.
• Implement and monitor SOPs across all sites.
• Recruit, train, schedule, and supervise staff.
• Foster a collaborative, high-performance team culture.
• Coordinate with vendors, IT, and site activities.
• Ensure regulatory compliance through audits.

Skills

Leadership

Staff development

Operational excellence

Customer service

Staff scheduling

Education

Bachelor’s degree in Health Administration or related field

Master’s degree in Health Administration (preferred)

Tools

EHR systems (Athena, eClinicalWorks, Epic)

Job description

All Jobs > Multisite Practice Manager – Primary Care & Immediate Care

Multisite Practice Manager – Primary Care & Immediate Care

Full-time

Description

Locations: Bethesda, North Bethesda, Cedar Lane, & Chevy Chase, MD
Reports To: Regional Practice Manager
Employment Type: Full-Time, On-Site

About Closeknit

Closeknit is a growing, patient-centered healthcare organization dedicated to delivering high-quality, accessible primary and immediate care. We pride ourselves on fostering a dynamic and organized work environment where administrative excellence meets clinical expertise. Our teams value collaboration, innovation, integrity, and accountability, and we strive to deliver seamless patient experiences and operational efficiency across all clinical settings.

Join a supportive, inclusive workplace that encourages professional growth and continuous learning while maintaining a commitment to compassionate care and exceptional patient outcomes.

About the Role

We are seeking a dynamic and experienced Multisite Practice Manager to lead the daily operations of 2–4 Primary Care and Immediate Care clinics in Bethesda, MD area. In this role, you will:

• Oversee clinical and administrative staff (Front Desk and Medical Assistants).
• Ensure operational excellence, patient satisfaction, and high-quality care.
• Partner with the Regional Practice Manager and Regional Medical Director to align day-to-day operations with organizational goals.

This position requires full-time, on-site presence (40+ hours per week) and regular travel between assigned clinics.

Requirements

Key Responsibilities

• Oversee daily operations across multiple clinics.
• Improve workflows to maximize patient flow and reduce wait times.
• Implement and monitor compliance with SOPs across all sites.

People & Site Management

• Recruit, train, schedule, and supervise clinical and administrative staff.
• Foster a collaborative, high-performance team culture.
• Conduct staff meetings, huddles, and performance reviews to drive engagement and retention.
• Serve as the main contact for vendors, IT, and site-related activities.
• Ensure compliance with regulatory and internal quality standards through audits.
• Provide coaching, performance management, and corrective actions when needed.

Patient Experience & De-Escalation

• Act as the point of escalation for patient complaints and billing concerns.
• Apply conflict-resolution and de-escalation techniques to ensure a safe, respectful environment.
• Train staff on customer service and patient communication best practices.

Required Qualifications

• 2+ years of healthcare management experience (multi-site Primary Care or Urgent Care strongly preferred).
• Proven ability to recruit, lead, and develop teams.
• Experience handling patient escalations in high-volume settings.
• Working knowledge of EHR systems (Athena, eClinicalWorks, Epic, or similar).
• Bachelor’s degree in Health Administration, Business Administration, Public Health, or related field.
• Driver’s license and ability to travel within a 25-mile radius.

Preferred Qualifications

• Previous clinical experience (CNA, MA, LPN, or RN).
• Master’s degree in Health Administration or related field.
• Proficiency with data analysis and KPI monitoring tools (Excel, Tableau, Power BI, etc.).
• Excellent communication and leadership skills.
• Calm and professional under pressure, with strong conflict-resolution skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.

Why Join Us?

As a Multisite Practice Manager, you will play a vital role in shaping patient experience and clinic performance across multiple locations. This is a unique opportunity to:

• Lead and grow high-performing teams.
• Drive improvements in patient care and operational efficiency.
• Work in a collaborative, mission-driven environment committed to patient-centered care.