Multisite IT Operations & Service Analytics Analyst

Sunrise Senior Living; North Dakota; Presencial; USD 92.000 - 115.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision, Life, and Dis

Retirement Savings Plans

Employee Assistance Program / Discount

Paid time off (PTO), sick time, and/

myFlexPay

Tuition Reimbursement

Descripción de la vacante

Sunrise Senior Living is seeking a detail-oriented Community Technology Operations Analyst to support IT operations across approximately 250 communities. This role connects technology service management, vendor performance, financial analysis and project coordination to improve reliability, accountability and operational efficiency.

You will develop dashboards and leadership reports covering KPIs, vendor performance, spending, project milestones and technology risks, while maintaining asset

Formación

• 3+ years of experience in IT operations, IT service management, business analysis, vendor management or project coordination.
• Strong analytical, problem-solving, organizational and reporting skills.
• Experience with ITSM, asset management, project tracking or reporting tools.
• Working knowledge of networking, telecommunications, enterprise technology and managed services.
• Strong communication skills with technical and nontechnical stakeholders.

Responsabilidades

• Analyze IT service desk data, aging tickets, recurring issues, SLAs and escalations to identify risks and improve service delivery.
• Coordinate vendors, technical teams and stakeholders to resolve issues and track corrective actions.
• Maintain technology asset inventories, vendor contracts, licenses, support agreements and equipment lifecycle records.
• Track IT budgets, CapEx, OpEx, invoices, forecasts, recurring charges and cost-saving opportunities.
• Coordinate technology projects for acquisitions, new developments, renovations, equipment refreshes and remediation.
• Develop dashboards and leadership reports covering KPIs, vendor performance, spending, project milestones and technology risks.
• Maintain procedures, project documentation, escalation paths and operational records.
• Identify opportunities to improve IT service management, standardization, documentation and efficiency.

Conocimientos

IT operations

IT service management

Vendor management

Project coordination

Analytical skills

Reporting skills

Herramientas

ServiceNow

Power BI

ITIL

Descripción del empleo

Sunrise Senior Living is seeking a detail-oriented Community Technology Operations Analyst to support IT operations across approximately 250 communities. This role connects technology service management, vendor performance, financial analysis and project coordination to improve reliability, accountability and operational efficiency.

You will develop dashboards and leadership reports covering KPIs, vendor performance, spending, project milestones and technology risks, while maintaining asset