Community Technology Operations Analyst

Sunrise Senior Living; United States; On-site; USD 92,000 - 115,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Retirement plan

Employee assistance program

Paid time off

Job summary

Sunrise Senior Living is seeking a detailed-oriented Community Technology Operations Analyst to support IT operations across approximately 250 communities. This role connects technology service management, vendor performance, financial analysis and project coordination to improve reliability and operational efficiency.

Key duties include analyzing service desk data, coordinating vendors and teams, maintaining asset inventories and contracts, tracking budgets and forecasting costs, and

Qualifications

• 3+ years of experience in IT operations, IT service management, business analysis, vendor management or project coordination.
• Strong analytical, problem-solving, organizational and reporting skills.
• Experience with ITSM, asset management, project tracking or reporting tools.
• Working knowledge of networking, telecommunications, enterprise technology and managed services.
• Strong communication skills with technical and non-expert stakeholders.

Responsibilities

• Analyze IT service desk data, aging tickets, recurring issues, SLAs and escalations to identify risks and improve service delivery.
• Coordinate vendors, technical teams and stakeholders to resolve issues and track corrective actions.
• Maintain technology asset inventories, vendor contracts, licenses, support agreements and equipment lifecycle records.
• Track IT budgets, CapEx, OpEx, invoices, forecasts, recurring charges and cost-saving opportunities.
• Coordinate technology projects for acquisitions, new developments, renovations, equipment refreshes and remediation.
• Develop dashboards and leadership reports covering KPIs, vendor performance, spending, project milestones and technology risks.
• Maintain procedures, project documentation, escalation paths and operational records.
• Identify opportunities to improve IT service management, standardization, documentation and efficiency.

Skills

Analytical thinking

Problem solving

Organizational skills

Reporting skills

Tools

ServiceNow

Power BI

ITIL

Job description

Why Join Sunrise Senior Living

At Sunrise Senior Living, we believe meaningful work starts with purpose. Our team members are passionate about making a positive difference in the lives of residents every day.

Community Technology Operations Analyst

Sunrise Senior Living is seeking a detail-oriented Community Technology Operations Analyst to support IT operations across approximately 250 communities. This role connects technology service management, vendor performance, financial analysis and project coordination to improve reliability, accountability and operational efficiency.

Key Responsibilities

• Analyze IT service desk data, aging tickets, recurring issues, SLAs and escalations to identify risks and improve service delivery.


• Coordinate vendors, technical teams and stakeholders to resolve issues and track corrective actions.


• Maintain technology asset inventories, vendor contracts, licenses, support agreements and equipment lifecycle records.


• Track IT budgets, CapEx, OpEx, invoices, forecasts, recurring charges and cost-saving opportunities.


• Coordinate technology projects for acquisitions, new developments, renovations, equipment refreshes and remediation.


• Develop dashboards and leadership reports covering KPIs, vendor performance, spending, project milestones and technology risks.


• Maintain procedures, project documentation, escalation paths and operational records.


• Identify opportunities to improve IT service management, standardization, documentation and efficiency.

Qualifications

3+ years of experience in IT operations, IT service management, business analysis, vendor management or project coordination. Strong analytical, problem-solving, organizational and reporting skills. Experience with ITSM, asset management, project tracking or reporting tools. Working knowledge of networking, telecommunications, enterprise technology and managed services. Strong communication skills with technical and non-expert stakeholders.

Preferred Qualifications

• Experience with ServiceNow, Power BI, ITIL or similar platforms and practices.


• Familiarity with IT budgets, procurement, licensing, contracts and renewals.


• Experience supporting multisite organizations in healthcare, senior living, hospitality, retail or property management.

Pay Range

92,267.00 - 115,333.50

Benefits

• Medical, Dental, Vision, Life, and Disability Plans


• Retirement Savings Plans


• Employee Assistant Program / Discount Program


• Paid time off (PTO), sick time, and holiday pay


• myFlexPay offered to get paid within hours of a shift


• Tuition Reimbursement


• Some benefits have eligibility requirements

In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.

Equal Opportunity Employer

Sunrise Senior Living is an equal opportunity employer and is committed to diversity and inclusion in the workplace. At Sunrise Senior Living, we are united by a mission to champion quality of life for all seniors, and we believe we shine brightest when we support one another and those we serve.

Explore opportunities at Sunrise and take the first step toward a fulfilling career where your work makes a meaningful difference.