Community IT Operations Analyst: Drive Service Excellence

Sunrise Senior Living; United States; On-site; USD 92,000 - 115,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Retirement plan

Employee assistance program

Paid time off

Job summary

Sunrise Senior Living is seeking a detailed-oriented Community Technology Operations Analyst to support IT operations across approximately 250 communities. This role connects technology service management, vendor performance, financial analysis and project coordination to improve reliability and operational efficiency.

Key duties include analyzing service desk data, coordinating vendors and teams, maintaining asset inventories and contracts, tracking budgets and forecasting costs, and

Qualifications

• 3+ years of experience in IT operations, IT service management, business analysis, vendor management or project coordination.
• Strong analytical, problem-solving, organizational and reporting skills.
• Experience with ITSM, asset management, project tracking or reporting tools.
• Working knowledge of networking, telecommunications, enterprise technology and managed services.
• Strong communication skills with technical and non-expert stakeholders.

Responsibilities

• Analyze IT service desk data, aging tickets, recurring issues, SLAs and escalations to identify risks and improve service delivery.
• Coordinate vendors, technical teams and stakeholders to resolve issues and track corrective actions.
• Maintain technology asset inventories, vendor contracts, licenses, support agreements and equipment lifecycle records.
• Track IT budgets, CapEx, OpEx, invoices, forecasts, recurring charges and cost-saving opportunities.
• Coordinate technology projects for acquisitions, new developments, renovations, equipment refreshes and remediation.
• Develop dashboards and leadership reports covering KPIs, vendor performance, spending, project milestones and technology risks.
• Maintain procedures, project documentation, escalation paths and operational records.
• Identify opportunities to improve IT service management, standardization, documentation and efficiency.

Skills

Analytical thinking

Problem solving

Organizational skills

Reporting skills

Tools

ServiceNow

Power BI

ITIL

Job description

Sunrise Senior Living is seeking a detailed-oriented Community Technology Operations Analyst to support IT operations across approximately 250 communities. This role connects technology service management, vendor performance, financial analysis and project coordination to improve reliability and operational efficiency.

Key duties include analyzing service desk data, coordinating vendors and teams, maintaining asset inventories and contracts, tracking budgets and forecasting costs, and