Healthcare IT Help Desk Engineer (Hybrid/On-Site)

Paycom; Boynton Beach (FL); Ibrido; USD 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

All In Solutions is seeking a Help Desk Engineer to join our IT team supporting a multi-state behavioral health organization across Florida, California, and New Jersey. The role focuses on Tier 1/2 support for Windows, Microsoft 365, and EHR-related technology in a healthcare setting.

You will manage user accounts, assist with onboarding/offboarding, and ensure HIPAA compliance while maintaining high service levels in a fast-paced environment across facilities.

Competenze

• 2+ years of IT help desk, desktop support, or technical support experience.
• Strong knowledge of Windows operating systems and Microsoft 365 applications.
• Experience supporting user accounts, password management, and access permissions.
• Familiarity with Active Directory and basic networking concepts.
• Excellent troubleshooting and customer service skills.
• Ability to prioritize multiple requests in a fast-paced environment.
• Strong verbal and written communication skills.
• Valid driver's license and ability to travel occasionally between facilities, if needed.

Mansioni

• Provide Tier 1 and Tier 2 technical support for end users across multiple locations.
• Troubleshoot and resolve issues related to Windows, Microsoft 365, email, printers, mobile devices, and common business applications.
• Manage user accounts, permissions, and access requests through Active Directory, Azure AD, and related systems.
• Support onboarding and offboarding activities, including workstation setup, software deployment, and account provisioning.
• Respond to help desk tickets and service requests in accordance with established service-level expectations.
• Configure, maintain, and inventory laptops, desktops, tablets, and peripheral devices.
• Assist with troubleshooting network connectivity, VPN access, and wireless infrastructure issues.
• Document technical procedures, resolutions, and support activities within the ticketing system.
• Escalate complex issues to senior IT staff or third-party vendors as appropriate.
• Support clinical software, electronic health record (EHR) systems, and healthcare-related technology platforms.
• Participate in IT projects, system upgrades, equipment deployments, and facility openings or expansions.
• Maintain compliance with HIPAA, security standards, and company policies regarding protected health information.

Conoscenze

IT help desk

Windows

Microsoft 365

Active Directory

Troubleshooting

Customer service

Communication

Travel (driver's license)

Formazione

Associate's or Bachelor's in IT/CS

Strumenti

Azure

Intune

SharePoint

Descrizione del lavoro

All In Solutions is seeking a Help Desk Engineer to join our IT team supporting a multi-state behavioral health organization across Florida, California, and New Jersey. The role focuses on Tier 1/2 support for Windows, Microsoft 365, and EHR-related technology in a healthcare setting.

You will manage user accounts, assist with onboarding/offboarding, and ensure HIPAA compliance while maintaining high service levels in a fast-paced environment across facilities.