Help Desk Engineer (49936)

Paycom; Boynton Beach (FL); Hybrid; USD 60,000 - 80,000; Full time

Job summary

All In Solutions is seeking a Help Desk Engineer to join our IT team supporting a multi-state behavioral health organization across Florida, California, and New Jersey. The role focuses on Tier 1/2 support for Windows, Microsoft 365, and EHR-related technology in a healthcare setting.

You will manage user accounts, assist with onboarding/offboarding, and ensure HIPAA compliance while maintaining high service levels in a fast-paced environment across facilities.

Qualifications

• 2+ years of IT help desk, desktop support, or technical support experience.
• Strong knowledge of Windows operating systems and Microsoft 365 applications.
• Experience supporting user accounts, password management, and access permissions.
• Familiarity with Active Directory and basic networking concepts.
• Excellent troubleshooting and customer service skills.
• Ability to prioritize multiple requests in a fast-paced environment.
• Strong verbal and written communication skills.
• Valid driver's license and ability to travel occasionally between facilities, if needed.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for end users across multiple locations.
• Troubleshoot and resolve issues related to Windows, Microsoft 365, email, printers, mobile devices, and common business applications.
• Manage user accounts, permissions, and access requests through Active Directory, Azure AD, and related systems.
• Support onboarding and offboarding activities, including workstation setup, software deployment, and account provisioning.
• Respond to help desk tickets and service requests in accordance with established service-level expectations.
• Configure, maintain, and inventory laptops, desktops, tablets, and peripheral devices.
• Assist with troubleshooting network connectivity, VPN access, and wireless infrastructure issues.
• Document technical procedures, resolutions, and support activities within the ticketing system.
• Escalate complex issues to senior IT staff or third-party vendors as appropriate.
• Support clinical software, electronic health record (EHR) systems, and healthcare-related technology platforms.
• Participate in IT projects, system upgrades, equipment deployments, and facility openings or expansions.
• Maintain compliance with HIPAA, security standards, and company policies regarding protected health information.

Skills

IT help desk

Windows

Microsoft 365

Active Directory

Troubleshooting

Customer service

Communication

Travel (driver's license)

Education

Associate's or Bachelor's in IT/CS

Tools

Azure

Intune

SharePoint

Job description

Job Details

Job Details: Job Location: Boynton Beach, FL 33426, Position Type: Full Time, About Us – Mission & Values

At All In Solutions, our mission is to empower individuals and families affected by addiction and mental health challenges through compassionate, evidence-based care. Founded by people with lived recovery experience, we believe healing begins with dignity, respect, and genuine human connection. We are committed to treating the whole person through individualized treatment plans, clinical excellence, integrity, and unwavering support at every stage of the recovery journey. Our team is united by a shared purpose: helping people reclaim their lives while fostering hope, resilience, and lasting wellness.

Summary

We are seeking a Help Desk Engineer to join our growing Information Technology team supporting a multi-state behavioral health organization with inpatient and outpatient substance abuse and mental health treatment programs across Florida, California, and New Jersey.

The Help Desk Engineer will serve as the primary point of contact for technical support, providing timely and professional assistance to clinical, operational, and corporate staff. This role is responsible for troubleshooting hardware, software, network, and user-access issues while ensuring minimal disruption to patient care and business operations.

The ideal candidate is customer-focused, technically skilled, and comfortable supporting a fast-paced healthcare environment operating across multiple facilities and time zones.

Schedule Availability & Location

• Employment Type: Full-Time (Exempt) or Part-Time (Non-Exempt)
• Location: On-site or hybrid option in Boynton Beach, FL

Compensation

• Full-Time (Exempt/Salaried) - $60,000 - $80,000 annually: Compensation will be based on experience, technical expertise, certifications, and healthcare industry experience.
• Part-Time (Non-Exempt/Hourly) - $28 - $40 per hour: Hours can be flexible based on organizational needs and candidate availability.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for end users across multiple locations.
• Troubleshoot and resolve issues related to Windows, Microsoft 365, email, printers, mobile devices, and common business applications.
• Manage user accounts, permissions, and access requests through Active Directory, Azure AD, and related systems.
• Support onboarding and offboarding activities, including workstation setup, software deployment, and account provisioning.
• Respond to help desk tickets and service requests in accordance with established service-level expectations.
• Configure, maintain, and inventory laptops, desktops, tablets, and peripheral devices.
• Assist with troubleshooting network connectivity, VPN access, and wireless infrastructure issues.
• Document technical procedures, resolutions, and support activities within the ticketing system.
• Escalate complex issues to senior IT staff or third-party vendors as appropriate.
• Support clinical software, electronic health record (EHR) systems, and healthcare-related technology platforms.
• Participate in IT projects, system upgrades, equipment deployments, and facility openings or expansions.
• Maintain compliance with HIPAA, security standards, and company policies regarding protected health information.

Qualifications: Required Qualifications

• 2+ years of IT help desk, desktop support, or technical support experience.
• Strong knowledge of Windows operating systems and Microsoft 365 applications.
• Experience supporting user accounts, password management, and access permissions.
• Familiarity with Active Directory and basic networking concepts.
• Excellent troubleshooting and customer service skills.
• Ability to prioritize multiple requests in a fast-paced environment.
• Strong verbal and written communication skills.
• Valid driver's license and ability to travel occasionally between facilities, if needed.

Preferred Qualifications

• Experience supporting healthcare, behavioral health, or substance abuse treatment organizations.
• Knowledge of HIPAA compliance and healthcare technology environments.
• Experience with Azure, Intune, SharePoint, or cloud-based systems.
• CompTIA A+, Network+, Microsoft, or related certifications.
• Experience supporting multi-site organizations.
• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.