Multisite Front Desk Coordinator – Healthcare

CenterWell Senior Primary Care (By Humana); Atlanta (GA); On-site; USD 38,000 - 46,000; Full time

Job summary

CenterWell Senior Primary Care (By Humana) is seeking a Float Receptionist to manage front desk operations across multiple Georgia locations. You will greet patients, schedule appointments, update records in EMR/CRM, and assist with billing while supporting a positive patient experience.

This role requires travel to various Atlanta centers for coverage, full-time hours, and strong customer service skills. 1+ year healthcare or related experience is preferred.

Qualifications

• High School Diploma or GED.
• 1 year or more of experience in a healthcare setting preferred, but strong customer service background in Retail/Hospitality/Call Centers will be considered.
• Must be passionate about contributing to an organization focused on improving patient experiences and care.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude.
• Ability to multitask in a fast-paced environment.
• Attention to detail and highly organized.
• Knowledge of MS Office (Word, Excel, Outlook, Access).
• Value-based care model experience.
• Knowledge of Medical Terminology.
• Experience with EMR Systems (Electronic Medical Records).
• Bilingual in English and Spanish.

Responsibilities

• Greet patients and visitors professionally in person and by phone.
• Schedule appointments and coordinate with medical staff.
• Maintain accurate patient records in EMR/CRM.
• Process billing and collect copays when due.
• Answer inquiries and provide general information.
• Keep the reception area clean, organized, and stocked.
• Support administrative tasks and office inventory.
• Provide float coverage across Atlanta centers as needed.
• Work full-time, Monday–Friday, 8:00 AM–5:00 PM.

Education

High School Diploma or GED

Tools

EMR Systems

CRM systems

MS Office

Job description

CenterWell Senior Primary Care (By Humana) is seeking a Float Receptionist to manage front desk operations across multiple Georgia locations. You will greet patients, schedule appointments, update records in EMR/CRM, and assist with billing while supporting a positive patient experience.

This role requires travel to various Atlanta centers for coverage, full-time hours, and strong customer service skills. 1+ year healthcare or related experience is preferred.