Multisite Facility Maintenance Coordinator

Citi Trends

Savannah (GA)

On-site

USD 52,000 - 78,000

Full time

6 days ago

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Job summary

Citi Trends in Savannah, GA is seeking a Store Maintenance Coordinator to serve as the central point of contact for store maintenance requests and ensure issues are entered, dispatched, tracked, and followed through to resolution. The role requires strong customer service, attention to detail, and proactive communication with stores, vendors, landlords, and internal partners.

The coordinator will maintain maintenance records, invoices, contracts, and KPI data to drive timely repairs and vendor

Qualifications

Knowledge of HVAC, plumbing, and electrical systems required.
Advanced proficiency in Microsoft Office required, particularly Excel, Outlook, and Word; must be comfortable using Outlook to manage high-volume follow-up, communication, and documentation.
Must be well organized and have a strong ability to pay attention to detail.
Must be able to effectively communicate with others, identify problems, and resolve potential conflicts.
Ability to understand, monitor and critically review contracts for facility services, and the ability to work effectively with said vendors.

Responsibilities

Provide timely, professional, customer-focused communication with store personnel to understand maintenance issues, gather needed details, and ensure stores receive consistent follow-up through resolution.
Coordinate store repairs and preventative maintenance agreements and scheduled services including but not limited to HVAC, electrical, plumbing, roofing, door/glass repairs, store, etc.
Enter, update, and maintain maintenance requests, work orders, vendor notes, service histories, invoices, contracts, and related documentation daily with a high degree of accuracy.
Dispatch vendors, communicate repair needs clearly, assist in diagnosing problems, obtain bids where necessary, coordinate solutions, manage invoices, and provide ongoing follow-up until each issue is fully resolved.
Arrange for Landlords to make repairs when needed and obtain Landlord reimbursement for repairs where applicable.
Liaison with applicable Corporate Office management to obtain approval for higher cost repairs.
Track all Store Maintenance issues and prepare weekly reports, data summaries, and KPI updates for the Vice President of Store Operations Administration, including open work orders, aging items, vendor response, invoice status, and follow-up activity.
Performs other duties as may be assigned.