Multilingual Tech Support Advisor - German

Apple; Juneau (AK); Remote; USD 27,552 - 41,328; Full time

Job summary

Apple seeks a Customer Support Advisor in Juneau to deliver first-rate assistance across phone, email, chat and in person. You will troubleshoot issues, guide customers through Apple products, and uphold a high standard of service experience on every interaction.

The role requires a Bachelor's degree and fluency in English and German, with the ability to multitask in a fast-changing environment while maintaining a positive attitude and ownership of the customer journey.

Qualifications

• Fluent in English and German.
• Experience helping clients through smartphone, email, chat and/or in person.
• Passion for customer service and ownership of the customer experience, including thorough problem resolution.
• Capable of managing own workload and working independently in a dynamic, ever-changing environment.
• Ability to maintain a positive mindset through periods of change.
• Grow with a team where knowledge is shared and feedback is encouraged.
• Strong time management with ability to multitask, plan and prioritize.
• Ability to analyze and grasp technical data across multiple tools while communicating with clients.
• Understanding of iOS, phone, tablet, laptop or Mac experience is advantageous.
• Aptitude for acquiring skills in technical troubleshooting and a drive to learn and tackle new challenges.

Responsibilities

• Provide excellent customer support across channels and help customers with issues.
• Explain technical solutions in clear terms and tailor approach to each customer.
• Support Apple products from iPhone to MacBook as needed.
• Contribute to a friendly, world-class customer experience.

Skills

Fluent in English

Fluent in German

Customer ownership

Multichannel support

Technical troubleshooting

Independent work

Time management

Technical data analysis

Apple ecosystem knowledge

Willingness to learn

Education

Bachelor's degree

Job description

Apple seeks a Customer Support Advisor in Juneau to deliver first-rate assistance across phone, email, chat and in person. You will troubleshoot issues, guide customers through Apple products, and uphold a high standard of service experience on every interaction.

The role requires a Bachelor's degree and fluency in English and German, with the ability to multitask in a fast-changing environment while maintaining a positive attitude and ownership of the customer journey.