Bilingual Online Customer Support (German/English) – Topeka

Apple; Topeka (KS); On-site; USD 22,730 - 32,373; Full time

Job summary

Apple in Topeka, USA is seeking a Senior customer support professional for Apple Online in EMEIA Retail. The role focuses on managing and recovering customer situations with a strong emphasis on resolution quality and timely communication.

The position requires fluency in German and English, at least 2 years of customer service experience, and proven ability to analyze and resolve complex client issues while maintaining professional written and verbal communication.

Qualifications

• Fluency in German and English as required by the role.
• 2+ years in customer service with strong problem solving.
• Excellent written and verbal communication and attention to detail.
• Ability to adapt, work independently, and meet deadlines.

Responsibilities

• Manage and resolve customer issues raised by frontline experts.
• Develop and implement solutions for complex client problems and follow through to resolution.
• Monitor cases, perform outreach and follow-up via email and chat.
• Observe trends, document issues, and suggest improvements to enhance the customer experience.
• Coordinate with teams to prevent and resolve client issues.

Skills

German fluency

English fluency

Customer service

Problem solving

Written communication

Verbal communication

Attention to detail

Adaptability

Self-motivation

Teamwork

Organisational skills

Analytical skills

Prioritization

Education

Graduation

Job description

Apple in Topeka, USA is seeking a Senior customer support professional for Apple Online in EMEIA Retail. The role focuses on managing and recovering customer situations with a strong emphasis on resolution quality and timely communication.

The position requires fluency in German and English, at least 2 years of customer service experience, and proven ability to analyze and resolve complex client issues while maintaining professional written and verbal communication.