Bilingual Tech Support Advisor (EN/DA) — Stock Plan

Apple; Salem (OR); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Employer stock plan

Paid time off

Employee discounts

Comprehensive benefits

Job summary

AppleCare consultant role in Salem, USA, offers the opportunity to deliver outstanding customer service across iPhones, iPads, MacBooks, and other Apple products. You will be the friendly voice, troubleshoot issues, and provide expert guidance to customers.

Training is provided to reach full potential, with benefits, stock plan eligibility, paid time off, and discounts. You will join a dynamic team and help shape customer experiences while building strong product knowledge and confidence in

Qualifications

• Bachelor's degree required.
• Experience supporting clients via phone, email, chat, and/or in-person.
• Ability to tailor communication to diverse audiences.
• Willingness to acquire technical troubleshooting skills.

Responsibilities

• Provide first point of contact for AppleCare customers.
• Troubleshoot and resolve issues across Apple products.
• Explain complex concepts in clear, step-by-step terms.

Skills

Fluent English

Danish language

Phone/email/chat support

Independent work

Time management

Technical troubleshooting

Strong communication

Product knowledge (Apple devices)

Team collaboration

Adaptability

Education

Bachelor's Degree

Job description

AppleCare consultant role in Salem, USA, offers the opportunity to deliver outstanding customer service across iPhones, iPads, MacBooks, and other Apple products. You will be the friendly voice, troubleshoot issues, and provide expert guidance to customers.

Training is provided to reach full potential, with benefits, stock plan eligibility, paid time off, and discounts. You will join a dynamic team and help shape customer experiences while building strong product knowledge and confidence in