Tech Support & Customer Experience Specialist (Flexible Hours)

Apple; City of Albany (NY); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Employee discount

Stock plan eligibility

Competitive pay

Job summary

Apple seeks a Customer Service Advisor in New York to provide high-quality support for Apple products, including iPhone, iPad, and Mac. You will diagnose issues, guide customers through solutions, and ensure a superior service experience. Strong communication and a passion for problem solving are essential.

Multilingual English and Danish speakers are encouraged to apply. The role requires flexible hours, weekend availability, and readiness to complete training, with employee discounts and

Qualifications

• Bachelor's degree required.
• Fluent in English and Danish.

Responsibilities

• Build rapport and exceed customer expectations with mentorship, knowledge, and ardor.
• Determine product function and diagnose when issues arise.
• Prioritize and manage workload efficiently, handling multitasking across systems.
• Isolate and resolve complex technical problems quickly.
• Communicate step-by-step solutions with patience and personalized approach.
• Provide exceptional client experience beyond technical support.

Skills

Customer service

English

Danish

Phone support

Email support

Chat support

Time management

Problem solving

Multitasking

Education

Bachelor's Degree

Tools

iOS devices

MacOS

CRM tools

Job description

Apple seeks a Customer Service Advisor in New York to provide high-quality support for Apple products, including iPhone, iPad, and Mac. You will diagnose issues, guide customers through solutions, and ensure a superior service experience. Strong communication and a passion for problem solving are essential.

Multilingual English and Danish speakers are encouraged to apply. The role requires flexible hours, weekend availability, and readiness to complete training, with employee discounts and