Bilingual Tech Support Advisor (English/Danish)

Apple; Dover (DE); Remote; USD 27,552 - 41,328; Full time

Benefits offered by this job

Stock Purchase Plan

Paid Time Off

Discounted Apple products

Job summary

Apple invites you to join our team as a Customer Service Advisor, where you’ll provide attentive, technology-focused support to customers and help ensure their experience aligns with Apple’s reputation for excellence.

As an AppleCare Advisor, you will support customers across iPhone, iPad, Mac, and desktop Macs using phone, email, chat, and in-person channels, troubleshooting issues and delivering clear step-by-step solutions.

Qualifications

• Bachelor's degree required.
• Fluency in English and Danish.
• Strong customer-service orientation.
• Ability to manage multiple tasks and prioritise.
• Experience troubleshooting across devices.

Responsibilities

• Assist customers via phone, email, chat, and in-person channels.
• Troubleshoot issues across Apple devices.
• Deliver clear step-by-step solutions and maintain a positive tone.

Skills

Customer service

English & Danish fluency

Time management

Multi-tasking

Communication tailoring

Troubleshooting

Product knowledge

Education

Bachelor's Degree

Tools

iOS

MacOS

Job description

Apple invites you to join our team as a Customer Service Advisor, where you’ll provide attentive, technology-focused support to customers and help ensure their experience aligns with Apple’s reputation for excellence.

As an AppleCare Advisor, you will support customers across iPhone, iPad, Mac, and desktop Macs using phone, email, chat, and in-person channels, troubleshooting issues and delivering clear step-by-step solutions.