Bilingual Tech Support Advisor

Apple; Sacramento (CA); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Medical and dental coverage

Employee stock purchase plan

Tuition reimbursement

401(k) retirement benefits

Job summary

Apple in Sacramento is seeking a Technical Support Advisor to assist customers with Apple products across iOS, iPad, and Mac. You will be the first friendly voice ensuring high-quality support and effective issue resolution.

The role requires at least 2 years in tech support, strong Spanish/English communication, and the ability to handle multiple tasks in a fast-paced environment. Join us to deliver exceptional customer experiences.

Qualifications

• Bachelor degree required.
• At least 2 years of structured tech support or troubleshooting experience.
• Experience supporting clients via phone, email, chat, and in-person.
• Demonstrated ability to solve problems and maintain customer focus.

Responsibilities

• Provide technical support for Apple customers, solving complex issues across iOS, iPad, Mac, and other devices.
• Communicate clearly with customers in English and Spanish, tailoring style to the audience.
• Help deliver a high-quality customer experience and efficient issue resolution.

Skills

Spanish/English bilingual

Tech support experience

Multi-channel support

Customer-focused problem solving

Time management

Self-directed work

Team collaboration

Apple product familiarity

Education

Bachelor Degree

Tools

Apple devices

Job description

Apple in Sacramento is seeking a Technical Support Advisor to assist customers with Apple products across iOS, iPad, and Mac. You will be the first friendly voice ensuring high-quality support and effective issue resolution.

The role requires at least 2 years in tech support, strong Spanish/English communication, and the ability to handle multiple tasks in a fast-paced environment. Join us to deliver exceptional customer experiences.