Bilingual Tech Support Advisor — English & German

Apple; Hoschton (GA); Remote; USD 26,174 - 34,440; Full time

Benefits offered by this job

Employee stock plan

Break time

Product discounts

Job summary

Apple is seeking a Customer Support Advisor to provide customer service for Apple products, including iPhones, iPads, MacBooks, and desktop Macs. The role requires troubleshooting and technical assistance for customers via phone, e‑mail, chat, and other channels.

The position is full‑time and based at Apple campuses in Atlanta, USA and Cork, Ireland. There is a 4–5 week training program, including weekends, and successful completion of pre‑employment formalities.

Qualifications

• Fluent in English and German.

Responsibilities

• Provide friendly, global‑elegant customer service and troubleshoot technical issues.
• Listen to customer concerns and use technical expertise, creativity, and passion to satisfy their needs.
• Work independently in a dynamic, continuously changing environment, managing workload efficiently.
• Collaborate with the team, sharing knowledge and providing feedback.
• Research and use multiple technical tools to support customers while speaking with them.

Skills

English

German

Job description

Apple is seeking a Customer Support Advisor to provide customer service for Apple products, including iPhones, iPads, MacBooks, and desktop Macs. The role requires troubleshooting and technical assistance for customers via phone, e‑mail, chat, and other channels.

The position is full‑time and based at Apple campuses in Atlanta, USA and Cork, Ireland. There is a 4–5 week training program, including weekends, and successful completion of pre‑employment formalities.