Senior Bilingual Customer Support Specialist

Apple; Nashville (TN); Remote; USD 25,000 - 36,000; Full time

Job summary

Apple is looking for a Senior Customer Service representative in Nashville, USA. The role requires fluency in German and English, and at least 2 years in customer service.

As part of the team, you will assist with customer queries via phone and chat, resolve escalated issues, and work to enhance the customer experience. Strong analytical and communication skills are essential for this position.

Qualifications

• Entire fluency in German and English.
• At least 2 years of call center/customer service experience.
• Strong analytical, organizational, and administrative skills.

Responsibilities

• Assist EMEIA provider and OA teams through phone and chat.
• Handle escalated customer issues and ensure resolutions.
• Coordinate cross-functionally to address customer concerns.

Skills

Fluency in German

Fluency in English

Call center/customer service experience

Analytical skills

Communication skills

Education

Graduation

Job description

Apple is looking for a Senior Customer Service representative in Nashville, USA. The role requires fluency in German and English, and at least 2 years in customer service.

As part of the team, you will assist with customer queries via phone and chat, resolve escalated issues, and work to enhance the customer experience. Strong analytical and communication skills are essential for this position.