Multilingual Dealer Support Specialist

polaris; Tempe (AZ); On-site; USD 42,000 - 62,000; Full time

Job summary

Polaris Inc. is seeking a Non‑Technical Dealer Support Representative to partner with Polaris dealers, guiding them through products, systems, and programs. You will listen to dealer needs, propose solutions, and relay insights to internal teams to improve processes and decision‑making.

You will build rapport with dealership personnel, help improve dealer sentiment, and contribute to owner satisfaction while supporting performance metrics and continuous improvement across the business.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Minimum of two years of B2B or B2C experience.
• Strong problem-solving and critical thinking skills with the ability to balance complex situations and drive meaningful outcomes.
• Demonstrated ability to prioritize effectively, manage details, and follow through on commitments.
• Strong verbal and written communication skills with the ability to tailor messages to various audiences.
• Bilingual proficiency in Spanish or French preferred.

Responsibilities

• Communicate with Polaris dealers to understand needs, provide guidance, and deliver solutions across products, systems, and programs.
• Manage each dealer contact with a sense of urgency, clearly outlining next steps and expected resolution timelines.
• Facilitate research, problem solving, and dispute resolution between dealers and internal teams.
• Leverage Polaris systems, tools, and vendor resources to identify solutions and ensure each interaction meets internal performance metrics.
• Coach and advise dealership personnel to support productivity, profitability, and customer experience.
• Act as a subject matter expert for assigned systems, product lines, or business areas and contribute to process documentation.
• Develop and put forward new approaches that improve dealer sentiment and enhance owner satisfaction.

Skills

Communication

Customer focus

Problem solving

Bilingual Spanish/French

Education

Bachelor's degree or equivalent experience

Tools

Outlook

Office Suite

SharePoint

Microsoft CRM

Showcase

AS400

Job description

Polaris Inc. is seeking a Non‑Technical Dealer Support Representative to partner with Polaris dealers, guiding them through products, systems, and programs. You will listen to dealer needs, propose solutions, and relay insights to internal teams to improve processes and decision‑making.

You will build rapport with dealership personnel, help improve dealer sentiment, and contribute to owner satisfaction while supporting performance metrics and continuous improvement across the business.