Non-Technical Dealer Support Representative - Plymouth, MN

VetJobs; Plymouth (MN); On-site; USD 33,000 - 39,000; Full time

Job summary

Polaris in Plymouth, MN is seeking a Non-Technical Dealer Support Representative to partner with dealers, understand their needs, and guide them toward effective solutions across products and programs. You will share dealer insights with internal teams to improve processes, build rapport with dealership staff, and influence dealer experience.

Requires at least two years of B2B/B2C experience and proficiency with Outlook, Office, SharePoint, and CRM systems.

Qualifications

• Two years of B2B or B2C experience.
• Strong problem-solving and critical thinking skills.
• Ability to prioritize, manage details and follow through.

Responsibilities

• Communicate with Polaris dealers to understand needs, provide guidance, and deliver solutions across products, systems, and programs.
• Manage each dealer contact with urgency, outline next steps and resolution timelines.
• Facilitate research, problem solving, and dispute resolution between dealers and internal teams.
• Leverage Polaris systems, tools, and vendor resources to identify solutions and ensure interactions meet metrics.
• Coach and advise dealership personnel to support productivity, profitability, and customer experience.

Skills

Communication

Customer Focus

Problem Solving

Education

High School/GED

Bachelor’s Degree Preferred

Tools

Outlook

Office Suite

SharePoint

Microsoft CRM

AS400

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.

As a Non‑Technical Dealer Support Representative, you will serve as a key partner to Polaris dealers by helping them navigate products, systems, and programs across the business. You will listen closely to dealer needs, identify the right type of support, and guide them toward effective solutions. In this role, you will share insights from dealer interactions with internal teams to help improve processes and decision‑making. You will also build rapport with a wide range of dealership personnel while representing the voice of the dealer across Polaris. This position offers the opportunity to influence dealer experience and support continuous improvement across a broad and dynamic business.

Key Responsibilities

• Communicate with Polaris dealers to understand needs, provide guidance, and deliver solutions across products, systems, and programs.
• Manage each dealer contact with a sense of urgency, clearly outlining next steps and expected resolution timelines.
• Facilitate research, problem solving, and dispute resolution between dealers and internal teams.
• Leverage Polaris systems, tools, and vendor resources to identify solutions and ensure each interaction meets internal performance metrics.
• Coach and advise dealership personnel to support productivity, profitability, and customer experience.
• Act as a subject matter expert for assigned systems, product lines, or business areas and contribute to process documentation.
• Develop and put forward new approaches that improve dealer sentiment and enhance owner satisfaction.

Desired Competencies

• Communication: You clearly convey information, ideas, and expectations to diverse audiences, adjusting your message to ensure understanding and alignment.
• Customer Focus: You prioritize the needs of internal or external customers and use feedback and data to improve outcomes, processes, or experiences.
• Problem Solving: You identify issues, assess root causes, and implement practical solutions that balance speed, quality, and risk.

Additional Qualifications / Responsibilities

• Minimum of two years of B2B or B2C experience
• Strong problem‑solving and critical thinking skills with the ability to balance complex situations and drive meaningful outcomes
• Demonstrated ability to prioritize effectively, manage details, and follow through on commitments
• Strong verbal and written communication skills with the ability to tailor messages to various audiences
• Proficiency with Microsoft Outlook, Office Suite, and SharePoint; experience with Microsoft CRM, Showcase, and AS400 is a plus

Auto req ID 485280BR

Minimum Education Required High School/GED

Qualifications

Bachelor’s Degree Preferred Or Equivalent Experience: Minimum of two years of B2B or B2C experience

Powersports Or Automotive Dealership Experience Preferred: The starting pay range for Minnesota is $24.00 to $28.00 per hour, plus eligibility for overtime. Individual pay and positioning within the range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills, and geography. While individual pay could fall anywhere in the range based on these factors, it is not common to start at the high end or top of the range.

To qualify for this position, former employees must be eligible for rehire, and current employees must be in good standing.

City* Plymouth

State* Minnesota

Job_Category Communications

Job Code Manufacturing Manufacturing

Affiliate Sponsor Polaris