Non-Technical Dealer Support Representative (Multilingual)

Polaris Inc.; Tempe (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Gym & wellness reimbursement

Employee stock ownership plan

Job summary

Polaris Inc. is seeking a Non-Technical Dealer Support Representative to partner with Polaris dealers, guiding them through products, systems, and programs. You will capture dealer needs, route them to the right teams, and help improve processes and decision-making while building rapport across dealership personnel.

You will also contribute to continuous improvement, share insights, and support initiatives that enhance dealer sentiment and owner satisfaction in a fast-paced environment.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• Minimum of two years of B2B or B2C experience.
• Strong problem-solving and critical thinking skills to balance complex situations and drive outcomes.
• Ability to prioritize, manage details, and follow through on commitments.
• Strong verbal and written communication; tailor messages to audiences.
• Bilingual in Spanish or French preferred.
• Proficiency with Outlook, Office Suite, SharePoint; CRM/Showcase/AS400 a plus.
• Powersports or automotive dealership experience preferred.

Responsibilities

• Communicate with Polaris dealers to understand needs and deliver solutions across products, systems, and programs.
• Manage each dealer contact with urgency, outlining next steps and resolution timelines.
• Facilitate research, problem solving, and dispute resolution between dealers and internal teams.
• Utilize Polaris systems, tools, and vendor resources to identify solutions and meet performance metrics.
• Coaching dealership personnel to support productivity, profitability, and customer experience.
• Act as an SME for assigned systems/product lines and contribute to process documentation.
• Develop and propose new approaches to improve dealer sentiment and owner satisfaction.

Skills

B2B/B2C experience

Problem solving

Verbal & written communication

Bilingual Spanish or French

Automotive industry experience

Education

Bachelor’s degree or equivalent

Tools

Outlook

Office Suite

SharePoint

Microsoft CRM

Showcase

AS400

Job description

At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.

Position Overview

As a Non-Technical Dealer Support Representative, you will serve as a key partner to Polaris dealers by helping them navigate products, systems, and programs across the business. You will listen closely to dealer needs, identify the right type of support, and guide them toward effective solutions. In this role, you will share insights from dealer interactions with internal teams to help improve processes and decision-making. You will also build rapport with a wide range of dealership personnel while representing the voice of the dealer across Polaris. This position offers the opportunity to influence dealer experience and support continuous improvement across a broad and dynamic business.

Key Responsibilities

• Communicate with Polaris dealers to understand needs, provide guidance, and deliver solutions across products, systems, and programs.
• Manage each dealer contact with a sense of urgency, clearly outlining next steps and expected resolution timelines.
• Facilitate research, problem solving, and dispute resolution between dealers and internal teams.
• Leverage Polaris systems, tools, and vendor resources to identify solutions and ensure each interaction meets internal performance metrics.
• Coach and advise dealership personnel to support productivity, profitability, and customer experience.
• Act as a subject matter expert for assigned systems, product lines, or business areas and contribute to process documentation.
• Develop and put forward new approaches that improve dealer sentiment and enhance owner satisfaction.

Desired Competencies

• Communication: You clearly convey information, ideas, and expectations to diverse audiences, adjusting your message to ensure understanding and alignment.
• Customer Focus: You prioritize the needs of internal or external customers and use feedback and data to improve outcomes, processes, or experiences.
• Problem Solving: You identify issues, assess root causes, and implement practical solutions that balance speed, quality, and risk.

Qualifications

• Bachelor’s degree preferred or equivalent experience
• Minimum of two years of B2B or B2C experience
• Strong problem-solving and critical thinking skills with the ability to balance complex situations and drive meaningful outcomes
• Demonstrated ability to prioritize effectively, manage details, and follow through on commitments
• Strong verbal and written communication skills with the ability to tailor messages to various audiences
• Bilingual proficiency in Spanish or French preferred
• Proficiency with Microsoft Outlook, Office Suite, and SharePoint; experience with Microsoft CRM, Showcase, and AS400 is a plus
• Powersports or automotive dealership experience preferred

To qualify for this position, former employees must be eligible for rehire, and current employees must be in good standing.

We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE.

At Polaris we put our employees first, by offering a holistic approach to their health and financial wellbeing. Polaris is proud to offer competitive compensation, including a market-leading profit-sharing plan that is fundamental to our pay-for-performance culture. At Polaris, employees are owners of the company through company contributions to our Employee Stock Ownership Plan and discounted employee stock purchases plan. Employees receive a generous matching contribution to 401(k), financial wellness education and consultation to plan for their financial future. In addition to competitive pay, Polaris provides a comprehensive suite of benefits, including health, dental, and vision insurance, wellness programs, paid time off, gym & personal training reimbursement, life insurance and disability offerings. Through the Polaris Foundation and our Polaris Gives paid volunteer time off, we support employees who actively volunteer their time, efforts, and passions to improve the health and wellbeing of the communities in which they live, play and work. Employees at Polaris drive our success and are rewarded for their commitment.

About Polaris

As the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Polaris' high-quality product line-up includes the Polaris RANGER, RZR and Polaris GENERAL side-by-side off-road vehicles; Sportsman side-by-side off-road vehicles; military and commercial off-road vehicles; snowmobiles; Slingshot moto-roadsters; Aixam quadricycles; Goupil electric vehicles; and pontoon and deck boats, including industry-leading Bennington pontoons. Polaris enhances the riding experience with a robust portfolio of parts, garments, and accessories. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe. www.polaris.com

Polaris Inc. is an Equal Opportunity Employer and will make all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law. Applicants with a disability that are in need of an accommodation to complete the application process, or otherwise need assistance or an accommodation in the recruiting process, should contact Human Resources at 800-765-2747 or [e-mail]. At Polaris, the need for diverse perspectives and experiences enables our vision of Best People, Best Team. We value our differences and align our passions to do great work. As a highly efficient growth company, we are driven to be agile and adaptable to support our customers. At Polaris we unite to create memorable adventures. Learn more at http://www.polaris.com/careers