Dealer Experience & Solutions Advisor (B2B)

VetJobs; Plymouth (MN); On-site; USD 33,000 - 39,000; Full time

Job summary

Polaris in Plymouth, MN is seeking a Non-Technical Dealer Support Representative to partner with dealers, understand their needs, and guide them toward effective solutions across products and programs. You will share dealer insights with internal teams to improve processes, build rapport with dealership staff, and influence dealer experience.

Requires at least two years of B2B/B2C experience and proficiency with Outlook, Office, SharePoint, and CRM systems.

Qualifications

• Two years of B2B or B2C experience.
• Strong problem-solving and critical thinking skills.
• Ability to prioritize, manage details and follow through.

Responsibilities

• Communicate with Polaris dealers to understand needs, provide guidance, and deliver solutions across products, systems, and programs.
• Manage each dealer contact with urgency, outline next steps and resolution timelines.
• Facilitate research, problem solving, and dispute resolution between dealers and internal teams.
• Leverage Polaris systems, tools, and vendor resources to identify solutions and ensure interactions meet metrics.
• Coach and advise dealership personnel to support productivity, profitability, and customer experience.

Skills

Communication

Customer Focus

Problem Solving

Education

High School/GED

Bachelor’s Degree Preferred

Tools

Outlook

Office Suite

SharePoint

Microsoft CRM

AS400

Job description

Polaris in Plymouth, MN is seeking a Non-Technical Dealer Support Representative to partner with dealers, understand their needs, and guide them toward effective solutions across products and programs. You will share dealer insights with internal teams to improve processes, build rapport with dealership staff, and influence dealer experience.

Requires at least two years of B2B/B2C experience and proficiency with Outlook, Office, SharePoint, and CRM systems.