Multiline PBX Operator & Visitor Concierge

nationwidechildrens; North Carolina; On-site; USD 32,000 - 42,000; Full time

Job summary

Nationwide Children’s Hospital is seeking a PBX operator to manage multi-line phones, relay emergency messages, and route calls to the appropriate departments and personnel. Responsibilities include greeting visitors, maintaining call records, assisting in training new staff, and providing general information while remaining calm under pressure and upholding confidentiality.

This role requires attention to detail, the ability to multitask, and strong computer and spreadsheet skills, with a focus

Qualifications

• High School Diploma or equivalent is required.
• Six months PBX operator experience or one year with multi-line phones preferred.
• Knowledge of medical terminology and strong interpersonal skills desired.

Responsibilities

• Answers incoming calls and directs them to the appropriate department or person.
• Places outgoing calls as requested by employees and management.
• Maintains accurate and up-to-date records of all calls made and received.
• Greets visitors and directs them to the appropriate area or person.
• Provides general information to callers and visitors as needed.
• Assists in training and onboarding new staff.

Skills

Medical terminology

Communication

Customer service

Multitasking

Computer skills

Analytical skills

Confidentiality

Emergency response

Info retention

Education

High School Diploma or equivalent

Job description

Nationwide Children’s Hospital is seeking a PBX operator to manage multi-line phones, relay emergency messages, and route calls to the appropriate departments and personnel. Responsibilities include greeting visitors, maintaining call records, assisting in training new staff, and providing general information while remaining calm under pressure and upholding confidentiality.

This role requires attention to detail, the ability to multitask, and strong computer and spreadsheet skills, with a focus